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Call should not drop-out to reception when it's a specified number
Hey, this one is tricky: A customer is calling at a direct access number auf my company. If the called person is not available (cause he is speaking or not in the office) the call is redirected to the reception - no problem so far. Now the caller is a co-worker in one of our branch offices...- timok21
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- Replies: 4
- Forum: Nortel: Symposium call center solutions
