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  • Users: TMMacleod
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  1. TMMacleod

    See Variable Assignments in CMS?

    Is there any way to see variable assignments using CMS? We're using feature access codes to allow users to set variables and subsequently select how their calls route. However, this doesn't allow them to see how the variable is currently set. We were hoping this might be possible using CMS but...
  2. TMMacleod

    Capping

    Hi Folks, Does anyone know if it's possible to set a variable to hold the value of the current number of calls queued or staffed agents right at the top of a vector? We're trying to create a vector which will cap at say 100% of staffed agents from 1 right up to infinity. Currently, we do it...
  3. TMMacleod

    Music on hold input

    I'm trying to connect the audio output on a PC to an analogue port on our PBX and use this as our music on hold source. I'm using a cable with a 3.5mm jack on one end and an RJ45 connector on the other end. When I connect this to my iPod it works fine. However, when I connect to the audio output...
  4. TMMacleod

    Export 1st skill with VDNs from ASA

    I'm trying to export details from Avaya site administrator and CMS supervisor to allow us to track changes and roll back if necessary. When exporting VDNs in Avaya site administrator (Version 3.0.8) you are able to export every detail apart from the 1st skill. This information is obviously vital...

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