Search results for query: *

Hi Friends, I'm curious what you all use for a desktop faxing solution? Either cloud based or stand alone? We used to use FaxFinders but the pricing for their devices has seemed to skyrocket recently. Just wondering if there's something a little more reasonable y'all have been using and having...

Hi All, I have a few sites I put up to 11.0.4 SP1 for various bug/fix reasons. Most all have been server editions with expansions. On all of these upgrades now the expansions show 100% packet loss in ssa qos alarms for every call and the primaries are not showing that but jitter and round trip...

Hi, Got a question on shooting voicemail to a 3rd party provider. System currently at 9.1.4. What I have is a Server Edition and an Expansion. All extensions are on the Server Edition. Expansion is linked to 3rd party voicemail via E1 QSIG trunk. I have a shortcode, we will call 2300, that is...

Hi All, I'm trying to figure out a way to do breakout options while someone is on hold or park. Ideally it would be nice to have it just like the hunt group and user announcement menus but I believe those are strictly used for incoming calls, not ones placed on hold or park. Systems would be...

Having a system admin that wants to program user changes through web management. They go to activate twinning through the web manager at 9.0 and get a Cannot configure mobile twinning without proper license. I just tried it through my web management at 9.1 and get the same. Last I checked I...

I know I've seen this before and I believe I need to chalk it up to corrupted user/vmbox but I'm hoping one of you can trigger my memory. System is 9.0.5, Virtual Server Edition with native VMPro and some expansions but for sake of conversation, we will talk about phones off the SE. Phones are...

Hi all, Question if any of you have seen this as I've had it twice now. Virtual Server Edition core with 5 expansions (other site I had issue with had 1 expansion). Systems were on latest 9.0 and running latest Xima to manage recordings. The main site which extensions are based off the server...

Came across a fun one here. So we are running a 9.0 virtual midsize server with a IP500v2 tied in for PRI. We have recording setup to auto record external calls for everyone in the office and that dumps into Xima. Issue I'm having is random voicemail messages are getting double audio. So you...

Hi all, So I just turned up 20 SIP trunks last night with a carrier that we have used before. Configurations are exactly the same as other systems I have done. Doing a Midsize server at the latest 8.1 release. Issue I'm having is one call will work fine but any inbound or outbound after will...

Hey all, got one that kind of has me stumped. Running a IP500v2 at 8.0 w/VMPro. Connected to Charter SIP trunks and has 9608 handsets. Issue being, in the prefix tab of the SIP trunk, if I leave it blank, caller ID comes in fine, no prefix, like intended. I need a 9 inserted for dialing out and...

Hey all. So we have a little issue. I have 4 sites, IP500v2's at 7.0(232702). 9608 phones. Cisco 2960 switches and running DHCP through a MS server. We set the VLAN off the data scope, then the rest of the IP addresses and such off the voice network scope, option 242 of course. First phone or...

So is there a way to change how the tones of the dial pad sound? Just installed a system, 7.0 and a bunch of 64xx phones running on expansion units. They want the tones when dialing to sound like a regular phone. Right now 1,4,7 all have the same tone, then 2,5,8,0 have the same and 3,6,9 have...

Hi all! I have a vm to email issue that I'm stumped on. Have a customer that when we stop and restart the voicemail service, voicemail to email works for the first call or two. After that, though, messages will not come through right away, almost like they are getting queued up. After 15-30 min...

I'm running VM pro, Linux, 6.1.24 on an Intel based ESXi box that has a small Win7 partition for management. I have probably 6 installed the same way with no issues whatsoever except for this one. What seems to be happening is it's not playing the audio files. I have DID's set to auto...

We have a big law firm in town as a customer. They have a 1416 at the main reception desk with 2 side cars with user appearances programmed for the buttons and 1416’s for all the other users in the office. They have a V2 at 6.0.14 w/VMPro. They noticed last week that when a call comes into an...

So I have a customer that has 4 remote sites across a SCN with Voicemail Pro at main site. All sites have 500v2's at 6.1. Everything was working fine until today. One of the sites, if I call and go to voicemail, I get "please enter your extension and pound sign" not the users message. All the...

Hey guys, I have a problem that's been a pain to reproduce but I am getting a lot of calls saying it's happening. I have a 500v2 at 7.0 with matching Voicemail Pro and 1408 and 1416 series handsets. The issue is callers are saying they are calling an extension and it's ringing to the wrong...

So for some reason I can't get this to work. Probably something easy but I'm stumped. I am trying to set a HG Night Service from a prompt in the auto attendant in VM Pro. I set up option 2 to go to a generic command and that generic command to set the HG's night service. Pictures worth a...

Hey, looking for a little help here. I first thought this was a provider issue but they "assure" me it's not. When calling in from the outside, either land line or mobile, the calling party hears no ringing, not sure if the site does (I will know soon as I'm heading there in a little bit)I can...

So I tried to format the sd card on my ipOffice V2 via the card reader on my laptop and manager. Manager kept telling me that it wasn't a valid fat32 file system and we couldn't format and recreate. I tried a different sd card I had around, formatted it via windows to a fat32, then formatted it...