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We have an NEC aspire phone system. One of users has a phone with the red indicator light on and it wont turn off. she does not have any messages and her phone is not forwarded. anyone know either how to clear this or the possible cause? I know with the sl1100 you can do like speaker + 774...

Hi all...first attempt programming an SL1100. pretty basic setup. 8 copper lines. X103 is the only phone that has the lines ring on it. it has a night service button on it. when in night mode, calls go to the auto attendant. but in day mode, they just ring forever. any ideas on where i...

We have a client that has a Panasonic KX-TD1232. my boss used to program them way back in the day but isnt around anymore. i know VERY basic programming on it and have the manual but have been struggle adding a line that can be picked up. here is the situation: X104 had a line on it, line...

We got a BCM50r6 new from our vendor. The default username of nnadmin and PlsChgMe! doesnt seem to be working. I can access the call pilot via the web address of 10.10.11.1 and can also access the command line through putty using the same address. I can not log into it via element manager or...

I have a Cisco UC320 that we are trying to setup for a demo. I have the phones/320 hooked up to a nortel BES50FE-12T PWR PoE switch. we had some trouble getting the phones to work and was told by our cisco guy that we need to set up the VLAN's on the switch. he said we need to setup the voice...

I have a BCM50 rel. 5. I need to install the smart update(BCM50.R500.SU.System-103.201111-1). will this take down/reboot the system? any idea on how long it takes to install? just trying to see when is best to schedule it

Our BCM50 recently crapped out on us... So we purchased a new BCM(release 5, same as the old one) with no keycodes on it, and had someone regenerate the keycodes for us from our old system. She registered the new system for us, but when attempting to regenerate the keycodes, gets the following...

have a customer with a CP100(maybe a 150). Says they lost VM and are getting "inactive feature" when trying to access it. Asked him to check the status lights, he said the 1-4 lights on the left were blinking. I had him reboot it, 15-20 minutes the 1-4 light on the left are solid, and the...

We have a customer that has a BCM 400 and BCM50 and needs to link them together via T1. Is their a document somewhere that outlines what needs to be done to do this, and if so what is that document name(link?). From what i read, it should be fairly straight forward? thanks.

Hi all, was hoping someone could shed some light on a few things for me... We had a customer with an MICS 6.1 XC. They needed to upgrade to 7.0 to get the last to fiber slots to be available for use with station modules. I was sure to get the vendor their exact info, including photos of the...

I have a client with a partner ACS system with a partner VM(release 6)? they say that a few times a day there phone will ring and its the voicemail calling saying thats the vm box is full and needs to be checked, and to turn this message of they can hit *#... its the same message that plays if...

I had the intouch client installed on my laptop and it was working for weeks. recently it is giving me the message "no lines are configured for your use, see administrator" I checked the LAN CTE section in element manager and my ipaddress and network accounts are in there for client...

Can someone direct me to where i can download/find this? I am unable to find it anywhere. we have a client with a NAM and minuet installed but we dont have any documentation for it.

We have a customer with a BCM200/callpilot. they are 2 companies sharing the system. each company has their own lines. i have a greeting table and a ccr tree set up for each company to pick up on their specific lines. My question is, where do i set the 0/timeout option so that for company A...

I have a BCM50 set up with an IP Phone(1230). When I plug the phone in, it boots up and is working fine... my issue is, when i boot the phone, hit the 4 soft buttons to get into the config, it promps me to enter a password. i have no idea what this password is, or were its set/stored on the...

is there a way to set the OLI on digital/ip sets on a BCM200 similar to how its done on the MICS? we have a client were the office is seperated into 3 small companies. they each awnser their own lines, but calling out they all have access to each number, so i want to set the OLI on the sets so...

we have a bcm50 rel 1.0 i have the software to upgrade it to rel 3.0. when i perform the upgrade will the installed keycodes be lost?

Im having some issues getting IP phones to work at a remote location over a VPN connection. The setup is as follows: Main Site: -------------- BCM200 3.7 BSR222 Remote Site: -------------- BSR222 PoE Switch The vpn connection is made between the two BSRs. The BCM 200 plugs from Lan2 into...

we have a client with a BCM200(3.7) they have a 4x16 currently in it. they need 8 more analog lines. we are getting a GATM8 for them and i need to install it. i was reading through the installation and maintenence guide but didnt really follow on how i need to set it up. im not sure what...

we have a BCM50 and we have a bunch of 1140E ip phones. we we do a voice call to those phones, the buzzer is incredibly loud. does anyone know how to lower this or even turn it off? since its a voice call, you dont see it coming, and its extremely loud and causing some issues