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Hello everyone. Does anyone encounter an issue like this with new installation.. We have a new AX controller with preloaded MCD7.2 but when trying to change the date & time for licensing purpose, it returned an error "Generic Form Application Error:Internal Database Error" seems so odd. Alarm...

Hi guys Does anyone encountered this kind of issue wherein participants from loop start trunk doesn't release after hang-up........ Cheers

Hi Guys Hope someone here encounter same problem. When i click the view button under reporter inbox...the system only stuck and won't direct me to excel. Tried restarting the reporting service but no lock. Excel is working fine when tried to use. CCM version = 6.0 OS version = Windows 2012...

Hi, Does anyone here knows a document that has interpretation on every message print logs in ISDN Full View of 5000? It seems that its hard-coded and no docs available for reference. Need the ff info: Numbering Plan,Type of Number,Screening Indicator & CID Presentation. Thanks.

hi guys, does anyone encountered this problem on analog trunks? got to play with descriptor thing but no luck! and also, co does not provide disconnect tone so you need to physically unplug the line from controller to have it release the joined trunks. cheers

hi guys, im not able to reinstall mcd software from my CX with mcd 5.0 sp1 load. during boot, this is what it looks: MITEL SYSTEM ROM R3.1/10 Aug 5 2011 CCA Number : 56009216 RC.2 System Model : 00610001 F100 CPU Model : 8360...

Hi guys, never encountered this issue before. We have a client where the AA doesn't recognized the DTMF selection from incoming call via PRI. Out of 10x test call 40% fails. On system side no alarm is present on DSP. Were thinking that maybe the Telco did some upgrades on their ISDN lines that...

Is it possible to have a MOH when transferring calls to outside trunk via System Speedcall or ACD? The scenarion would be PRI -> Mitel 3300 -> PRI Version Rel9.0 UR3

Hi Guys, Just want to ask if someone has able to route calls to vm prompt "please enter your mailbox number" from outside. I want to eliminate pressing the "*".

Hello Guys, does anyone here ever try to connect a cisco router (2811) to 3300 via qsig? or maybe other brand..never tried to config qsig before so any help is highly appreciated..

Hello Guys, Hope someone also encountered this problem as mine. This is the scenario: From Sip Provider -> to Agents.....audio is good From Sip Provider -> to Auto-Attendant(embedded vm)callers can hear the greetings intermmitently(dead-air). We try to press dtmf options during dead-air and...

hi guys, i just upgrade my 3300 to rel9ur3 and reports on ccm were affected.whenever i run ondemand reports it only shows 0's numbers so i have to run summarize data first in order to extract complete reports. im thinking of service pack for the ccm but to no avail on prairiefyre site. ccm - 5.4

hi everyone, does anyone happen to configure like this flow, mitel 3300 - vlan3(192.168.3.10) ip phones - vlan4(192.168.4.10 - 4.254) ip phones - vlan2(192.168.2.10 - 3.254) 3300 dhcp should be able to serve this ip-range according to respective vlans.

icp - CXi Rel9 ur3 Want to setup MLAA with option 1 = acd, option 2 & 3 = information mbox. The issue is when we hit option 2 or 3 after the greeting is played it goes back to first greeting which is the menu node. Is there a way where after playing of greetings of 2 & 3 option then the call...

Hi guys, does anyone already configured 3300 and vicidial for call center?...old setup is asterisk + vicidial but because license issue on asterisk side were planning to replace it with 3300 CxiII..hope someone can here can share info..

Hi Guys, i have a question regarding copying of database from Rel.8(Lx) to new 3300 with MCD 4.1,..is there a better way to move the database?

Hi guys, does anyone here encounter a 0's report on reporter? My prob is that i need to restart the CCM server whenever i got 0's data during report extraction. This instance frequently occurred at least twice a week.

Hi Guys, is there other way to increase acd path from 256 to higher..

Hi guys i have an issue regarding garbled audio on ACD calls but the weird thing is it's not consistent cause it only happens on one agent per scenario. Our temporary solution is to change the ip phone and it works fine again but the replaced phone is also working when used as non-acd set. This...

Hi Guys, i've been trying t0 resolve this issue and conclude that the speaker on keypad is defective. Is there a way wherein i can install any ip phone that will ring together with ip console?..