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Oh the horror... In accordance with the Avaya fashion for letting certificates expire this year, the certificate on the IP Office Knowledgebase has expired. I've altered the IT team that look after these kind of things, so hopefully the issue will be resolved shortly. So rest assured, the...

The address for the IP Office Knowledgebase has changed from http://marketingtools.avaya.com/knowledgebase to https://ipofficekb.avaya.com. The old address now shows a redirect page which we will keep in place until September next year to allow time for people to update any bookmarks and...

I've just been informed of the passing of Intrigrant, one of the truly outstanding members of this forum. He has been answering questions and assisting with issues for as long as the IP Office product has had a forum here and up until last month. Though his FAQs, that support will continue for...

Some of you will know that I lurk here in my role as IP Office Knowledgebase maintainer. We have recently had two reports of people with valid Avaya support accounts (SSO log ins) being unable to use those to access the Technical Manuals section of the web site. Before I go and tackle our IT...

A couple of weeks ago we had a meeting with two IP Office trainers to discuss various IP Office documentation issues. One thing that I picked out of it as it falls into my area was that they both access the IP Office documents by downloading the whole set of PDFs at GA and then using that set...

During the publishing of the IP Office Release 9.1 material, we upgraded the third-party software that the IP Office Knowledgebase site uses for its search functions. Unfortunately, at the end of last week it was spotted that searches for any word that consists of letters and numbers were...

To anyone who was inconvienced I would like to apologise. For a reason not yet determined, the IP Office Knowledgebase server became unavailable for approxiamtely 6 hours today. It now appears to be operating as expected again. We are sorry for the interruption.

13:32 Saturday 7th May The IP Office Knowledgebase is current not working, returning a server error instead. I am only allowed to post material to the server and so cannot do diagnostics as to the problem and likely fix. I have raised a ticket with Avaya IT (yes, we have to raise tickets...

For those that liked it (there were some) the picture library is back in the IP Office Business Partner section of the Knowledgebase. Its now in a simpler, and therefore easier to add to, format. In doing it I also stumbled on the very nice but largely unknown (certainly within Avaya!) online...

This is to advise you that this weekend we made some major changes to the structure of the Knowledgebase in prepartion for IP Office Release 6. Due to these changes, over the course of the coming week, any links and bookmarks that you have to previous content will cease to be valid (the...