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  • Users: nbfd731
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  1. nbfd731

    Merlin Caller ID issue

    Morning Merlin System /Pri issue Switch type: DMS100 Prov: AT&T Dial Plan: 4 digits Issue: Customer wants everyone personal DID to send originating caller DID # not there main # Provider is allowing PBX to send # PBX will send main #...
  2. nbfd731

    RTP stream / VCM chanels wont always break down

    IP Office 500 V1 8.0.66 2 = VCM 32 cards VCOMP = 64 LAN 2 is dictated access for the SIP trunk. The is a Adtran onsite that on the no firewall direct access to ISP and PBX SIP trunk 30 licenses (trunk access) Computer Associate E IVR with 4 SIP endpoint connections Issue The E IVR is...
  3. nbfd731

    Avaya Partner ACS T-1 Module issue

    Hello I have a provider that is stating the DTMFtone are not always giving the standard 40milisec tone needed. This was a port to a new carrier. The old carrier has no issues. I know what your going to say already but I'm trying to think out of the box. Issue a caller calls a #...
  4. nbfd731

    IP Office SVR 8.1.69

    Hello again I have a issue that I'm look for direction that I can get to the root cause of this error... I have a Primary and Secondary server running @ 8.1.69 There are 8 IPO 500v2 FW @ 8.1.69 at various sites for local DT and Analog extensions The network is a MPLS All Voice sets are IP...
  5. nbfd731

    Unified Communications Module Upgrade / Install USB memory sticks

    Does anyone have a usb stick that works correctly all the time I have had to rebuild a couple of these UC mod or upgraded it. The USB stick been my only glichhhhh!!!! I have seen 8.1 work with a Scan Disk USB I have had no luck with it on a 9.0 A generic USB works for me on a 9.0 but not...
  6. nbfd731

    ip office server edition merge // changes made removes someting unrelated

    Hello Im running IPO SE 8.1.994 I have a issue that when I send a config to the solution. Something unrelated just disappears. Example: I add a ICR DID and a Short code will disappears after the merge. ACSS SME
  7. nbfd731

    Merlin Magix 2,2 Does anyone Know the LED light meaning on the processor

    I have a processor that will not boot up. It appeared the processor was faulty. When the processor was replaced and started the new processor also died immediately. The LED on that Processor has a "d" on it. When first turn it up it went c then after 10 sec it went out (like its should) the...
  8. nbfd731

    fax transmission over ip trunk causes near end ip office to perform a cold start

    This location has a scn within 5 locations. The main site has SIP base trunks that handle all voice calls for all locations. The voice calls are transmitted to all site through the IP trunks without any issues. One of there remote sites has a isdn/pri that handles there fax calls and local...
  9. nbfd731

    IP Office 7.0 Partner Edition Visual Voice issue

    Im working with 1416 sets Visual voice will activate and I can record a greeting change a password through visual voice. It will even show how many messages on a user extension. It will just not play the message when the select button is pressed. Is there any reason why it would not, I can't...
  10. nbfd731

    IP Office softphone problem

    I have download this application several times. when i try to install the application it sucessfully installs the program. when I go to run the program I get an error msg and it will not run. When I bring up the event log of the Window OS this is what it says Event Type: Error Event Source...
  11. nbfd731

    IP Office 6_1 Setting up vpn to a 9630G

    Has anyone set up a vpn from an 9630G to an Sonicwall router?? I am awere that Avaya does not support this yet. This is working on an IP Office 500v2 R6_1 The set is at the latest and greatest firmware as well as the IPO. any help would be appreicated!!!

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