Search results for query: *

HI All, I have a customer who has been using some trial licences because they are moving to the Mitel Cloud very soon and need to keep using them. Does anyone know a way to reset the trial licences, something like a datasave restore as temporary measure. They will only be using the old 3300...

We have a client that when they set the MiCollab Mobile to Softphone only, the call appears to be rejected. If you set to Softphone and Deskphone, both ring ok. Same for Softphone and Mobile. It is only an issue when you select Softphone only from your Ring Group. Status is updating fine on...

HI All, We need to push some SMDR records back through the the SMDR port 1752. I know you can log into the sx2k back end and start a session, do a logs read and end the session. You then hit print *.maintenance_log and print to a port. Does anyone know which port you need to print to so the...

Very Strange issue, wondered if anyone has seen anything like it before? We have 2 3300 Gateways server a Virtual MCD (also a resilient backup). When a call comes into an extension and then overflows to a Ring Group, when a member of the ring group picks up the display changes to private and...

Hi All, We are having an issue with Phone Manager whereby the missed calls are not showing up in the users call history screen. If you right click the Phone Manager tab then the calls show up on the tab but still not in the call history screen within Phone Manager. According to all the docs...

HI All, I have a problem with a Carrier based in the States who appears to be sending some very strange CLI. The company in question is based in the UK and the CLI varies on carrier, for example: When they call from a SIP trunk to the Mobile Carrier they are on they see: 0207xxxxxxx - Which...

Hi All, A site of mine has been experiencing issues since upgrading from 5.0.11 to 6.0.11 then to 6.0.23 and back to 6.0.11. When the upgrading to 6.0.23 the system went totally funky so they rolled back a week later to 6.0.11. Issues are: 1. Delay when calling from an IP Set of around 1.5...

Hi Folks, Had a question from a customer and have been playing around but no joy as yet! The customer has a bunch of suppliers numbers in the Telephone Directory, Setup to display when a call comes in with Alpha tagging and set as private because the directors do not want to see the numbers...

Following a recent upgrade to CCM 7 the MaintenanceAlarmDispatcher service is using a extraordinary amount of CPU usage and Memory. The Alarms on the Yoursite and CCC grey out until you reset the service and then it goes green, red and grey again (Over a few minutes). Has anyone seen this and...

Has anyone tried using IP Dect Basestations over Streamline to Phybridge IP over copper? Does anyone see any issue with this? Many Thanks in Advance

Strange one this and hope someone else has seen the issue. I have 2 hotdesk users that when they log in are automatically enabled for Auto Answer. No Auto Answer key is configured and hey are using 5320's. If they log into another phone then the issue follows. COS option is disabled...

I am trying to get the phone to display who is being called within the pickup group. I am sure i have seen this before. This is useful when users are hotdesking and not sitting close together so users can see who is being called. Phones are typically 5320. Any suggestions?

I have a clustered site where one of the elements on an MXe Controller has been set to YES for the Local ICP/PBX. Basically another element in the table has been set to local and not the PBX that the configuration is on. Any suggestions on an easy change. When you try and change the incorrect...

I am having an issue on a client site. They log into UCA and the screen comes up and then 3 seconds later it drops back to the login screen. Has anyone seen this before? Service has been stopped and re-started and server rebooted. Many Thanks

Hi all, I am having an issue when try and login from a Client machine using CCC or Yoursite explorer. Logging in is fine from the server but from any other machine it says username and password is incorrect. Any suggestions welcome! Many Thanks

We have an issue with the Mitel 5604 DECT. When you answer a call and either long press the green button or second press the green button it places the call on hold. Is there anyway to change this? Thanks in advance.

Has anyone issues registering ports on CCM IVR? The site has a Server with CCM and SQL on one Server and a second server running as a remote which I have configured for the 30 ports. I have been through the PF tibs and all the relevant services, Message queuing options etc are set up correctly...

HI All, Having some strange issues on a new install with Contact Center Client and Yoursite Explorer. Connection from the server is fine no issues. From the remote server which is used for IVR both applications say incorrect password. Even though it is correct. From a PC on the network I get...

Hi, Does anyone know if you can get the Client Component Download in .msi version for mass distribution? Many Thanks

Hi All, Does anyone know if you can program a CDE Speed Dial against a key for Make Busy. What the users wants to be able to do is hit the make busy key and then hit one of 6 other available keys for the make busy reason. I assume you just need to configure 1-6 against the keys as a User...