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  • Users: gmayers
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  1. gmayers

    RAD Greetings

    Hi, I have a 3300CXi and we use ACD for our support queue. I have two questions regarding RAD greetings for the queue. Question 1 Currently, if the queue is busy, a RAD greeting plays which informs the caller that the agents are busy. I have only just noticed that if caller 1 is listening to...

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