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I am trying to set up the basic call centre on a call pilot 100 for the first time and have a few questions I was needing help on. 1. Is there any way to broadcast a call to all active agents or just the least busy or preferred 2. If there is no way to broadcast, is there a way to make the...

Hello everyone, I have a MICS with PRI and I am trying to build a route for outdialing. I have built Route 001 with a dial out of 9 and to use PRI-A. I have created destination code 9, have told it to use route 001, and when I go to Absorb Length, I am trying to set it to 1, but all it allows...

Hello Everyone, I'm trying to set up the routing for a PRI on a MICS, but in my destination code when I get to absorb length, it only allows me to choose ALL or 00. I am trying to set it to 1. Any ideas. Thanks. Schlum

Hello everyone. Having some trouble with outbound notification to a cell phone on a call pilot 100. I`ve been able to set it up for pager notification, it grabs my assigned pool 1 and works no problem. Cell notification is turned on and set up with a cell phone number, but when a message gets...

Is there any compatability issues when adding the expansion card in a Flash, and if so, do you know what they are? Schlum

I just moved a MICS with companion and I can`t get the companion to come back up. I am 100% sure I have wired all the components exactly the same way. I have 3 base stations and all of them have a solid red light on them. I`ve never worked on companion before so any help would be greatly...

I`m trying to find out how to set the time on a Startalk Mini Voicemail. It has a different time from the system. Anyone have any thoughts. TIA Schlum

When I install the 2nd 6 port fiber expansion card in a MICS with xc 1.0 software, the system won`t come back up. I don`t have anything in that 2nd card yet. Is xc 1.0 not compatible to expand it to 12 ports or do I need something else? Any ideas anyone? TIA Schlum