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  • Users: KyBoy
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  1. KyBoy

    Call Recording Solution

    I have an IP office 9.1 preferred edition with voice mail pro. Currently we have a mail box set up for call recordings. The customer wants the ability to access and archive call recordings to pc using call library or call recorder or contact center not sure and cant get a clear answer from...
  2. KyBoy

    No Incoming SIP

    Should i be able to see my phone number in monitor if the IPO is rejecting the incoming call to SIP trunk 17. i have followed Avaya application notes and cannot receive inbound.
  3. KyBoy

    Remote H.323 VS SIP trunks

    It looks like when i installed SIP trunks on IPO 8.1 (73) my remote phone stopped working. the SIP trunks were down yesterday for a while and the remote phone started working. My thought was port 5060 cant be used for both SIP and remote phone. Is it possible to use a different port for the...
  4. KyBoy

    Internal operator extension

    How do i program the MICS 7.1 when an internal user presses 0 the extension it rings to.
  5. KyBoy

    SIP Trunks

    I am setting up Sip for a customer and followed the notes from avaya but windstream didn't really know what the domain and proxy should be. So I asked for the public IP for my WAN/LAN 2 and after a test I could call out but no incoming
  6. KyBoy

    Advice on PRI issues

    I have an IPO 9.0.5 with a VCM 32 and PRI card NI2. I have 42- 9608 IP phones 30 phones at main office and the rest at 2 remote locations on VPNs. The PRI is provided by a company in town that sends voice and data wireless. We have another IPO with this provider that works just fine however the...
  7. KyBoy

    Calls Radomly going to Hunt group mailbox

    I have incoming calls going to hunt group 200 and programmed set hunt group out of service button on reception phone. 7 days ago i upgraded software from 8.1 to 9.0.2.0 (860), this particular problem started happening after IT came in after hours and installed a UPS and rebooted the IPO. The...
  8. KyBoy

    Setting up H.323 remote phone on essential

    I have all required ports forwarded in router but when i telnet into port 1719 the registry port it will not reach IPO. Neither will 49152-53246. Any suggestions?
  9. KyBoy

    Upgrade Basic to Essential

    What programming do you lose when upgrading from basic to essential? Prompts, voice mails, button mapping, line config etc?
  10. KyBoy

    PRI issues

    I have a IP office with 8.1(95) the PRI is provided by a local wireless provider that gives 15 meg data and PRI. We have one other system 9.0 that is working good but doesn't have near the call volume. I replaced PRI card, VCM card upgraded software to current 8.1(95), checked codec, turned off...
  11. KyBoy

    Direct Media path

    I have a IP office 8.1 (73) at office A and remote IP phones over VPN's at office B and Office C. I was told to turn off DMP because customer is having problems with incoming and outgoing calls (static, echo, dropped calls, reports of one way audio)phone carrier has replaced equipment and...
  12. KyBoy

    Hunt group ringing

    The customer wants extension 221 to ring on incoming calls and have 3 additional phones to ring after 3 rings. I have a MICS w/7.1 software I have reception phone ringing on incoming calls then forwards to hunt group on forward no answer. When the incoming call forwards to the hunt group, the...
  13. KyBoy

    Soft Console

    IP office 9.0 we have a receptionist license soft console installed. The issue is the display window on the soft console is solid black when no activity, red on incoming, and green on active call but does not show call ID and info in window. So what I'm saying is that the whole display window is...
  14. KyBoy

    Call forward all

    I have a IP office 9.0 with voice mail pro. I have a button programmed to call forward hunt group (hunt group out of service) and another button for forwarding to an extension or AA. The problem is the call forward all button button is setting itself automatically. I haven't been onsite yet to...
  15. KyBoy

    Switched PRI carriers now CC outbound transfer...

    We switched from Windstream 2 PRI's to time warner. The bcm 400 4.0 was transferring calls after hours through the call center skill set. Went to skill set> night> and set to outbound transfer using route and 9 + number. I can manually transfer and dial out using this route but when going...
  16. KyBoy

    One X portal

    The customer wants one X portal to do screen pops when they are Im'd. I am currently integrating Outlook under users. What is the best procedure to do screen pops with one x?
  17. KyBoy

    9611G Firmware

    I have been having an issue when calling from 9611G to an outside AA the outside AA dosent recieve the DTMF tones. the current firmware is 6.3037. is there a newer firmware out ther for these phones.
  18. KyBoy

    IP office 9.0.1.845 Outbound dialing. Reaches destination but dosent recieve digits to AA

    I am currently at my wits end on this issue. I started out with IP office 9.0.0.829 w/ PRI > VM Pro. customer reported after calling into a conference service, the service didn't recognize the pin code. They called Lowes and and dialed 1, 2 , etc. nothing. many tests. I uploaded system files...
  19. KyBoy

    voice mail pro software upgrade.

    I am upgrading voice pro from 9.0.0.311 to 9.0.1.53 what is the proper procedure to do that? THANKS. The reason I am upgrading software so soon is SMTP from the software won't change no matter what I do.
  20. KyBoy

    IP office with Dect R4 and 3720 phones

    I have an IP office 8.1(73) with Dect R4 (1 master base) with qty 7 3720 dect phones on it. The problem i am having is the 3720's will randomly not ring and when trying call out the phone says system unavailable. i have the users programmed on a 7316 and when the phones are not working the red...

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