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Due to downsizing [sad] we're shutting down our front desk. So the attendant console will no longer be manned. I've always used this to find the port number for an unassigned port. For instance some phone jack in the company is patched back to a port on the Definity but nothing is programed...

On our Avaya Definity, if somebody picks up a phone and calls 911 or 9-911 an alert sounds on the attendant console and with the command "list emergency" I can get details of who called. Everything is working fine there. However we have several other phone systems tied to the Definity via T1...

I'd like to try an IP based phone on our Avaya Definity. It looks like it might support them. The Avaya IP Softphone works anyway. We currently use 6416's and 6408's. Would anyone be willing to help me with that model of IP phone I should try? Cost isn't really an issue. 16 buttons would be...

I've got a T1 going between my Avaya Definity and a Cisco CME switch. I've noticed that when some stations call a Cisco extension the cisco shows just the extension. When some other stations call a cisco extension the cisco phone says "Private" Anyone have any idea where I'd look to fix the...

Our company loves to move people around to different cubes all the time. I'd like to start using automatic moves. I tested it and it seems to work well. My question is; How do I set automatic moves to "always" for a given type of station. I'd think I could use find&replace in DSA for this...

Is there a way to have calls in a hunt-group/skill/queue always try agents in a specific order. i.e. in a particular call queue to have calls always go to John first, then to Jane only if John is not available, then to Bill only if John and Jane are not available? Our system is G3 Version: V9...

My company has, for example a DID 555-1212. The internal extension for this DID would be 31212. If I pickup a phone attached to our Definity and dial 9-555-1212, I get redirected to 31212 and the call never touches the outbound trunk. Anyone know where this would be happening at? I've been...

We just installed a new Analog paging system in our building and I'd like to connect it to our Definity system. I tried connecting the phone input on the paging system to a free analog station port on a TN 793 However setting this up as a type 2500 station shows that the station is always...