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  • Users: sceaton
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  1. sceaton

    Assisted Transfer won't follow "Next" result path

    Hello everyone! IPO 9.1.12 build 213 I'm using an Assisted transfer module in VM Pro and need to follow the "Next" result path. I have enabled "Complete Sequence" on the Start Point, but no matter what I try, once a call is answered, or disconnected, the Next path isn't followed. I suspect...
  2. sceaton

    Can I access the user that answered a rotary hunt group call from VMPro?

    Hello! I currently do some database lookups to route calls and link call history to our CRM. Some inbound calls go to rotary hunt groups to be answered by the next available user. I'd like to be able to log WHICH user answered the call. Does anyone know of a way to return this value back...
  3. sceaton

    Multiple SIP Lines - Only first one accepts calls

    Hello! IPO500v2 9.1.10.0 build 192 I'm in the US and have a SIP trunk group with Primus. We're on a dynamic IP and they require us to register each DID to accept incoming calls. I had 9 DID's and recently added 30 more. Because each needs to register, I have a Credential completed for each...
  4. sceaton

    Programatically create/play announcements with mulitple Breakouts

    A real estate office wants callers to be prompted to enter a 3-digit code and hear a pre-recorded message about a particular property. Callers also need to be able to break out of the recording and be forwarded to the listing agent. Using VMPro, can I include $key values in filenames such...
  5. sceaton

    Open/Close Door Relay at Specific time using VMPro

    Hello! I want to open the DOOR1 relay at 5pm every day. My idea was to set a VMPro Alarm to ring a dummy extension at 5pm daily. Forward that extension to *40 to open the relay. Dialing the *40 shortcode directly opens the relay as expected. Dialing the extension, however, rings busy and...
  6. sceaton

    Mediatrix SIP ATA through Sonicwall Site-to-Site VPN - No Audio

    Hello! IPO500V2 8.1.43 Sonicwall TZ215 <-> SonicWall TZ205 site2site VPN. I have a mediatrix 2102 ATA adapter and required 3rd party licenses in the IPO. If on the same LAN as the IPO, everything works great. I can place and receive calls to the ATA extensions and other IP extensions, as...
  7. sceaton

    Some calls skipping autoattendant, transferred to HG instead

    Hello, IPO500V1, v5.0(24) with VM PRO. PRI service. Calls to main number are configured to transfer to VM Autoattendant named "incoming". Ocasionally, some calls will route directly to a hunt group, bypassing the autoattendant altogether. I have a HG named "incoming" to route calls in...
  8. sceaton

    8.1.43 Embedded VM Intuity Mode selects system greeting for all users after reboot

    After making config changes that require a reboot, after the IPO500V2 comes back up all users voicemail greetings are changed to the system greeting instead of their personal greeting. The greeting is still recorded, but they must enter VM via *17 to reactivate their personal greeting. Bug...
  9. sceaton

    R8.1 Essential Edition Embedded VM Announcement Mailbox

    Hello, Running the latest 8.1 on IPO500v2 with embedded voicemail. What's the best way to create an announcement-only voicemail box such that a message cannot be left by the caller? I've read about VM Pro solutions, but I've not seen anything for embedded VM. I want the caller to listen...
  10. sceaton

    8.0 -&gt; 8.1 on new install

    Hello, I just purchased a new IP Office 500 V2 system and installed 8.0 to start configuring. Now I have the 8.1 CD and my licenses, but attempts to upgrade to 8.1 fail. This is a brand new system, I've not entered any licenses yet and have not made the first phone call. I assumed since...
  11. sceaton

    ARS for DID's

    Hello, When creating ARS entries for users with a DID (so that I send the DID number for CallerID purposes) what is the minimum info I need to enter? Currently there are entries for 911, 0N; 1N; N; xxxxxxxxxxN; and 11 Do I need to include all of those codes for each user I want to have...
  12. sceaton

    IPO500V1 One-Way Audio on Inbound; &quot;Number Busy Disc&quot; on outbound

    Hello, We have an IPO500V1 running 5.0(24) here in the US. Service is via Bandwidth.com (T1 -> Adtran 904 -> PRI) Today started an issue where inbound calls experience one-way audio (caller can hear the store, but the store cannot hear the caller). SOME calls get through just fine, others...
  13. sceaton

    5610 wont clear line appearance after call complete

    IPO500 V1 R5.0 I have a user that has a 5610 phone. She also has a headset, but it uses a handset lifter, so the headset shouldn't matter. A call comes in, she answers (with her headset/lifter) and hangs up (with her headset/lifter) but the call info (name/number) still displays on her call...
  14. sceaton

    Changing Hunt Group Names

    Hello! IPO500V1; 5.0; VMPro I want to change a couple of hunt group names (so that when they show up in VisualVoice they're labeled a bit more descriptively). Can I just change the name without changing the HG number, or does something else link to the HG by name that won't automagically be...
  15. sceaton

    Network Switch Recommendation

    Hello! At a location with 21 5610 phones, and about 30 pc's / servers, we're looking to upgrade the network switch to better handle QOS/vlan traffic. Among 48 port POE switches, I'm leaning toward an HP ProCurve, but the differences in the ProCurve line are confusing. Considering HP...
  16. sceaton

    5610 in reboot loop over VPN

    Hello! Longtime lurker; firstime poster! I have a remote site connected via VPN to the main office with two netgear VPN routers. I'm trying to setup a 5610 phone at the remote location to test running through the VPN tunnel. I've entered the IP's of the call server and file server in the...

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