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  1. Jakt99

    Mitel response to SIP message 403

    MiVoice Business Express v7.2.2.14 With MBG internal v9.4.0.29 used for SIP trunking Hi all Have come across an issue with a SIP telco intermittently rejecting the sip registration refresh process with error 403 The MCD log shows a message along the line off... "registrar fail to register due...
  2. Jakt99

    Nupoint Question: Permanently set a mailbox passcode

    Version: 17.2.0.3.01 (MiCollab v6.x) Hi All, Can you permanently set a mailbox passcode, via the web portal, so that users cannot change it or and prevent the system from prompting users that passcode has expired, please change it? I have played about with all FCOS bits I can find thus far...
  3. Jakt99

    MiCollab v6 with voice upgrade

    Hi all, Anyone out there upgraded vMiCollab v6 with voice to MiBusiness Express 7.1 and encountered any problems. I am reading up on all the mitel doco and looking for any tips, pitfalls before I start.
  4. Jakt99

    How to prevent call reroute 1st Alt. override an extension activated CFA?

    Hi All, Version: MCD 7.0 SP1/PR2 (13.0.1.58) on MiCollab v6 with voice Handset: 5330e Scenario - Have extension configured with call reroute 1st Alt to send all call types on BNA condition to NuPoint voicemail - Extension class of service CFNA timer is set to 10 seconds and have enabled...
  5. Jakt99

    Relocating of MAS 2.2 running Nu-Point in clustered environment

    Hi All, Grateful any input please Current setup: Standalone MAS 2.2 running Nu-Point located at site 1: Serving as a centralised voicemail facility for approx. 300 users for 5 clustered 3300 controllers (MCD6.3). One operating at site 1 and the remaining four remotely located at sites, 2 - 5...
  6. Jakt99

    Singapore ISDN 3300 configuration (SingTel)

    3300 CX II / MCD 7.1 E1/T1 card PRI-ISDN with SingTel Hi all, Can anyone assist with configuration settings. I am not on site, or in country and trying to configure remotely. E1/T1 card is patched through to NTU ready to go. SingTel advise service is active / tested. I have been told that...
  7. Jakt99

    MiCillab Client v6 Softphone ussed for ACD Agents - No lines available

    vMiCollab: v6.0.206.0 - With MiCollab Client for Windows Desktop: 6.0.509.0 - Desktop machines running windows 8.1 / USB headsets vMiVoice: 7.1 PR2 (13.1.0.38) Hi All, Have a client using MiCollab client soft phones in call centre. ACD enabled for Agent Login to answer calls from associated...
  8. Jakt99

    CCM 7.1 ova delpoyment - installing excel on server problem: Conflict with MS Access DB engine

    Hi All, This is my 1st attempt at installing the latest version using the Mitel package OVA for hosted VMware environment. According to the install guide I have to install MS excel on the server, before firing up the CCM install package. When I do so I get a Microsoft message stating that I...
  9. Jakt99

    MBG 9.0: Editing SIP Trunking routing rules fails: Receive "validation fail" error message

    Virtual MBG: 9.0.28.0 MSL platform: 10.1.39.0 Hi All, Receive "validation failed" error message, when attempting a "save" after adding entries or modifying the SIP trunk rule table. At the moment, the rule table contains 12 entries, numbered 1 - 12 and 13. 12 does not exist (Which is odd and I...
  10. Jakt99

    5550 IP console: Does not add new name / numbers into edit BLF window

    CX II MCD 6.3sp1 Console app 4.2.2.13 When new extension and names are added into telephone drectory form or user and device configuartion form they don't appear in the edit BLF field option area in the console app after a restart of the console application. So that I can add to the Busy lamp...
  11. Jakt99

    SG 50 incoming caller ID - How to disable

    Build 16.23.7305.0 Can anyone tell me how to disable incoming caller id pickup on analogue pstn trunks associated with an Sg 50? The telco trunks we have do not deliver CLID and its takes the usual 2-3 extra rings cycles for CLID pick up times out before my hunt group handset rings.
  12. Jakt99

    Day / night switching

    Build 16.23.7305.0 SG 50 x 1 230 handsets x 5 pstn lines x 4 Am a newbie tech to Shoretel gear and haven't worked on a system since training 3 years again..... Have a new client with scenario above in place. The clients desires to be able to manually switch the system between day / night...
  13. Jakt99

    Call recording - 3300 embedded voicemail

    MCD 4.2 CX II Customer reported a problem today. 2-3 seconds of audio silence (both directions) after a call is answered then audio paths are restored after that and apparently it is only occurring on handsets (approx. 10) that have call recording enabled (automatic start on answer). Problem...
  14. Jakt99

    CXi and Mxe: WAn interface

    Curiosity question? Has anyone ever made use of the WAN interface on CXi and MXe for desktop internet traffic or sip trunking? I have only ever used for AMC licencing. Was playing about with an mxe in my lab recently, attached to public ip address and it seems to work fine, for sip and...
  15. Jakt99

    NuPoint Variable Packet Rate

    NuPoint 16 vMCD 6.0 vMas 5.0 SIP trunks Where in Nupoint configuration do you active below, its probably in front of my nose and can't see it. Problem I have is poor quality messages left in mailboxes by external callers. Call quaility on sip trunk is good, no complaints from users, only have...
  16. Jakt99

    Telephone directory names not showing up in phonebook search

    MCD 5.0 SP1 PR1 (11.0.1.26) MXe III Anyone experienced this? Enter a name in either "user and devices" or "telephone directory" forms using the correct naming format lastname,firstname, when searching for name (lastname) through phonebook it cannot be found, yet when you call the number the...
  17. Jakt99

    CLI Outgoing question - Call forwarded extension

    3300 AX MCD 5 ISDN Primary rate Australia All Have an extension forwarding off site to a mobile / cell phone. When an internal extension dials the this extension the cli delivered to mobile / cell phone is the originating extension. The client wants the forwarding extension delivered instead...
  18. Jakt99

    Music on hold on transfer - NP Reception transfer

    CXi II (MCD 4.2) Nupoint 10 Basic rate trunks Hi all, Its been a long while since work on Nupoint and was asked to setup extension dialling from NP receptionship. Have managed to get it working but client is irritated by the spilt second of music on hold being generated after caller dials an...
  19. Jakt99

    Dynamic Extension issue.

    Hi All, Gotta strange one pop up and raising to see if anyone else has experienced. Have dynamic extension setup on a 5320 handset for quite a while now, working fine, twinning to a cell / mobile device.... Until now. The client called to say now the 5320 rings only once, after that the user...
  20. Jakt99

    MAS 4.0 - MCA HD codec

    Can anyone shed some light on HD codec feature. EG: What sort on resolution does it support? Subject to bandwidth constraints is it any good and worth pursuing.

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