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I have a customer with 1416 phones. They have issues with the volume going up and down when using speakerphone. I have upgraded the firmware from 6.1(5) to 6.1(504) to 6.1(12). None of the three firmware releases has fixed the issue. I have tried replacing the phones and hardware. I checked...

I have a customer who has 5 locations. They have amplified paging at each site. All 5 sites are linked together with fiber. They would like to avoid installing an IP Office at each location and just install IP phones at the locations where the IP Office is not located. Does anyone know of...

I have a SIP trunk through Voxitas. I upgraded the IP 500 V2 to 7.0(5) from 6.1(12). After the upgrade I found inbound calls take longer to go through and sometimes the call does not go through at all. Some calls take 45 seconds before the phone on the calling party end will start ringing...

Does anyone know if the 1692 is supported on the IP Office(7.0(5))? Does it require a 3rd party end point? Thanks Michael

Does anybody have a lists of which 96XX phones will work with a VPN? I have a 9621 I would like to set up as a VPN phone. Thanks Michael

Will the 9611G work on 6.1(12)? If not does anybody have a similar phone that will work. Thanks Michael

I have an Avaya IP 500 V2 running 6.1(5). I have it configured for SIP through Voxitas (provider). I am able to make inbound, outbound, forward calls to cell phones, and conference calls. I am not able to use twinning. I set the twinning up and it will ring the extension. It rings the mobile...

I am looking to run Avaya monitor as a service so if the user is logged out on the computer or the computer shuts down it will start logging files automatically. Does anyone know of a good program to run monitor as a service? Thanks Michael

I have a customer who has a IP 500 V2 that I upgraded to 6.1(5) from 6.0(14). In the process the greeting they recorded is now missing. Does anyone know where the greetings are stored in the embedded voicemail and if you can access it? Thanks Michael

We installed a IP500 V2 running 6.1(5)at our office to replace a hosted Cisco System. On the Cisco we had a third party program to show the extensions in use on our computers. Does anyone know of a program that will do this with the IP Office? I have not been able to find anything through...

I am looking for a user guide for the 1400 Series phones to give out as a phone training guide. Does anybody know of a good place to find one or have a good phone user guide? Thanks Michael

I have a SIP trunk set up with our IP500 V2 running 6.1(5). I orginally set the SIP trunk up on 6.0(18). After I upgraded to 6.1(5) all the SIP stuff worked correctly. The issue I am having is with mobile twinning. I tried setting up mobile twinning and the call will go from the IP Office to...

I am looking to set up the Avaya One-X Mobile in our office to go with our demo unit. We have Iphones that we would like to use this with. Does anybody have a good documentation on setting up the Avaya One-X Mobile from the server to the Iphones? Thanks Michael

Does anyone have any documentation on System Monitor. I would like to become more familiar with everything it shows. Thanks Michael

I have a job coming up with the 1416 phones. Does anybody have a template to print the labels off with? Thanks Michael

I have a customer who has an IP 500 with with CCR setup. I recently started managing this. They do not have the administrator username or password for the CCR webclient. They would like to set up another supervisor. Is their anyway to get the administrator username and password or create a...

I have an IP Office running Voicemail Pro. I am running version 6. I have set up the user so they have to enter a passcode to get to voicemail. I set up a default passcode for everybody. If they log in with their default passcode and try to change the passcode to their own number it has them...

I have a customer who would like to be able to dial one extension and record a message to send a voice mail to multiple people. I know this can be done through the message feature in the voice mail but they do not want to have to enter all the targets. I have set up a hunt group before where I...

I have a customer who would like to be able to keep track of calls and run reports to see who is answering calls. I have never used CCR before but this seemed like the best option to me. Does anyone have any suggestions. Thanks in advance Michael.

I have a 5410 phone that is not showing any call logs. I went into Options: Log Setup to make sure all the logs were turned on. Any other ideas on what the problem might be?