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Dear all, I have face a problem, I create new BVD on Ecare server and try to active new Service Access (SA) it but can not. but if I use another extension of another BVD, SA can be actived. I already create Number Series on MXONE TSW 07 too. I'm afraid I'm missing something in configuration...

Dear all. I'm using MXONE TSW07. Currently I have problem with SPU, after upgrading to SP5, SPU board is blink red and green. I try to call to SPU , but phone display NOT ALLOWED. I reboot SPU board, but it just work a short time. May you give me some suggestion about this? Thanks all

Hi all, I intend to use LCR solution for our system. Here is diagram: When staffs call 9+ client phone number, the call will be route to PSTN. Now I want to set up new way to call, such as 7 + client number, MXONE TSW will route call to GSM gateway. PSTN => MXONE => GSM Gateway ( use E1...

HI all, Would you please help me in this case? I'm using Polycom SS2 (analog extension) connect with MXONE TSW. I try to make conference call with Polycom, but when I call second party, the first party be disconnect? WHat's exactly this problem? Do I need to configure somethings on MXONE TSW...

Hi all, I'm using MXone TSW05, now I want to connect with Avaya IP Office 500. IP Office 500 is used conference call, but I want to use an exntension of MXONE call to an extension of meeting room at IP Office 500. We didn't buy SIP license for MXONE. Can I do it? please help me Thanks for your...

Hi all, As I know MXONE TSW05 just can do conference call for 8 points. But now my boss need to do conference call over 8 points and each participant has private password to access this room? Have any idea on this case? Thanks a lot

Hi all, How can I delete an IP extension? For example: I delete IP = 10053, and I want to assign this number to digital extension. Is is possible??? I use MXONE TSW05 Thanks for your advice

Hi all, I have a question, do you have an error like me? When make call outside, I often have a delay time (about 15- 20 seconds) before hearing tone. I'm using MXONE-TSW05 and Sec5. With CC who often make calls outside for customer it waste a lot time. Thanks for your advice and intrucstion

Hi all, May I ask about Ecare here? if it's wrong place please forgive me. Now I'm using Ecare 5.0 and I want to make Supervisor monitor call of Agent. On DM of supervisor I press F7 and choose agent to monitor but I recieve " Instrusion failed". I read on document: "Before attempting to...

Hi all, I have TSW05.I got a problems that MXONE always alarm lost packet. We checked cable, switch...On Switch we found have error packet, and CRC. did you get problem like that? P/S: Before on switch we set Auto Speed,but it had a lot of error packet,recent time we change it to 10Mbs Full...

Hi all, I did ALLOP on my system, and it show like below. I'm really don't know what is it mean :(. Would you please help me to explain these error? and how can I fix it? Thanks so much! ***** VERSION: CXP1010101/4/TSWSP05/R6A DATE: 07JAN10 TIME: 09:18:21 CLASS: 3 85 BUFFER TRANSFER HAS...

Hi all, I have BP250 and Digital phone 4222.I want to disable external forward call feature? Can I do that and how? Thanks for your help!

Hi all, I'm using MXONE TSW.Normally we press number 9 to make call outside,but we often call 9 with the same code like this Ex: 9 + xxx + phone number How can I combine 9+xxx to become 9? Such as if I want to make call 9+xxx+ phone number, I just press 9+ phone number? Can we do that?Just my...

Dear all, Now I need create IP trunk between BP250 and MXONE telephony system. I already config on BP250, but I don't know how to config IP trunk on MXOne.Would you please help me on this case? I have card IPLU with 16 licenses,but I want to get 1 license to connect between BP250 and MXONE. Thanks

I dont understand about RODDI command.Here is my scenario.I need to route a group to analog trunk,when have call to this analog,all extension of this group will be ring.I don't have Alex library.Please help me to do that.Thanks a lot. PS: this is route on MXONE TSW <RODAP:ROU=ALL;ROUTE DATA ROU...

Dear, I create Hungting group but it's not accepted <GHGRI:GRP=11111,SERV=10010,TRAF=15,SEL=110632,QUE=1,CUST=1,RLTC=0;NOT ACCEPTED GRP ALREADY ASSIGNED My MXONE is MXONE TSW Please help me. Thanks

Hi, My DBC 4422 phone can't load configurtaion file from server (just 1 phone). Would you please help me,How can i load it to this phone manually? Thanks

I'm beginner with MX-ONE. Please help me,I want to add 1 extension to hunting group. But I don;t know how to do it. So would you please instruct me hot to add,remove and create new hunting group ? Thank you very much.

dear all, I'm learning how to use MXONE,would you please send me document about command of MXONE? or where can I find it? I'm really need your help! Thanks