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We have several inbound routes and answer phones for different business entities we manage, but our outbound is all the same number. I know our carrier supports per line CID, how would I best set a particular CID for a user making a call? For instance, we make calls for doctors offices, and...

We are getting a really weird recurring (and by recurring I mean a couple hundred times a day) call from a caller of "cisco" with no number. There is never a party on the other end. There is no fax, no wait to connect to a rep, nothing. they call all times of the day, I don't know if it's a...

Xima 3.6.3 came out yesterday, and they asked me to update for a couple of issues I have. It requires a non-openjdk version of Java, so they uninstalled the baked in 1.7.0 java, which broke several services, including onexportal, on my Avaya linux virtual machine. When using the web console to...

We recently upgraded our system and in the process were forced to One-X as Phone Manager Pro licenses are no longer available. Unfortunately, we lost two critical tools. We can no longer transfer a call directly to Voicemail. Even more critically, our Queued calls are not stacking for agents...

Is it possible to have a user act as a proxy for another user (assistant and physician) in such a way that when we setup a dial by name that sends the call to the Assistant even when the caller types the physician name? Make sense?

I am trying to setup an ICR that plays different messages and routes differently than my main AA. If I point the ICR to the existing, working AA, it works great. If I point it to a new Start Point with logic pasted directly from the working AA, I get a "number not found" from the carrier. It...

My VMPro/Manager server has a date and time that are correct. I have an NTP server setup, and it is accurate. My phones have the right time. When I open system status from Manager, it says the time and date are in February of 2014!!! Whats up? Where do I fix?

Please bear with me as I try to explain what I'm trying to accomplish… We have a new location with a forwarded number. I have forwarded the number to a DID at our main location so that I can identify when calls come in on this line. I would like to be able to play a different set of...

Is there a simple way to get the current version of CCR? We are on 7.0.4.2 and it is somewhat buggy. To say the least… There are links via http://www.ipofficeinfo.com but require an sso.avaya.com login, which I don't have.

I uninstalled CCR because we kept getting errors, I intended to reinstall, so I left all housekeeping data in place. Problem is I don't know the CCR SQL db passwords, and can't re-install!!! I really don't want to lose the historical data. Any ideas?

I have a Cisco ASA 5505 with three VPN phone users. One user connects without issue. The other two stopped working all of a sudden about ten days ago. I have been around and round with Cisco, with my Avaya vendor, and I cannot figure out why two of the phones just stopped working. They...

Our CCR admin has been terminated, and I don't have the ability to login. The forgot password utility is not working… Is there a way to reset the password in a config file?

Hello, we are trying to adjust our park times to a useable figure, however it seems there is an anomaly on the park timer. Let me see if I can explain... Currently our park ringback is set to 60 seconds. If there are no calls parked and we park one call, the ringback sounds in 60 seconds. If...

I am hoping I can get some quick validation here. (sorry, new user, just found this forum) I need to close the office today for a holiday party, but only the afternoon. I created a Condition that says Date=today AND day/time is Wednesday 12:00-19:00. From the start point of my DayAttendant, I...