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CCM Skillset Calls Definitions?
I'm trying to help my management decipher a CCM historical report for Application Peformance. They are asking for a legend defining the folowing skilset call criteria: Offered, Answered, Answer Delay, Avg Ans Delay, Max. Anwer Delay, Ans After Threshold, Abandoned, Max. Aban'd Delay, Aban...- 110BlockHead
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- Replies: 2
- Forum: Nortel: CS1000 (Meridian) systems
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Application Threshold Levels
Hello, I'm looking at the aplication thresholds for one of my call centers in Contact Center Manager. I see that all the enabled thresholds are set for 5 under Level 1, and 10 under Level 2. Can someone explain to me what those levels represent? Thanks in advance.- 110BlockHead
- Thread
- Replies: 3
- Forum: Nortel: CS1000 (Meridian) systems
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Blocking Calls to Specific Number
Hi, Occasionally one of the many fax machines on my campus is accidentally dialed to a wrong number, usually a private residence, causing repeated annoying calls from the fax. Could someone tell me how to block my PBX from being able to dial that specific phone number? (I used to use ARS...- 110BlockHead
- Thread
- Replies: 5
- Forum: Nortel: CS1000 (Meridian) systems
