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Morning everyone, I have an issue with trunk to trunk transfer...I believe I have a local PRI on my Nortel CS1000E with a block of 100 DID numbers Recently, I have set up a TIE trunk between the Nortel and Cisco. I have taken a DID number and then did a CDP of that number to the Cisco system...

Morning everyone, I have an issue with trunk to trunk transfer...I believe I have a local PRI on my Nortel CS1000E with a block of 100 DID numbers Recently, I have set up a TIE trunk between the Nortel and Cisco. I have taken a DID number and then did a CDP of that number to the Cisco system...

Hello All, I am having some issues enabling a TMDI card. I have built the DLOP in the CEQU Built the DCH Created the Route Add the TIE members Clocking is set up stat TMDI and I see: .stat tmdi TMDI 000 0 1 ENBL TMDI 000 0 2 ENBL TMDI 004 1 4 MAN DSBL I have tried to enl TMDI 4 1 1...

Hi All, I am having some issues today pinging my default gateway on the Nortel CS1000 I have a route built and active: 0.0.0.0 to 137.135.128.1 I am unable to ping this IP address. All of this was working properly. We had a hub go out and moved the connections to a switch. I am not sure if there...

Hi all, I am getting an error listed below. this error just started appearing within the last few days. Any information on what may be causing this would be great. How can I decipher what the HEX is telling me? BUG9024 BUG9024 : 5 9 BUG9024 + 00B53976 0140B8CD 01411BCD 01411894 01409705...

Hello all, I have a Nortel CS1000 release 6 I am attempting to set Call recording...however when I try to add RECA to CLS it comes back as sch0341. Do I need to have this CLS enabled somewhere else before I add it to a phone set CLS? Thank you, CommoGuy101

Hello all, I am having an issue where I am unable to call transfer from application builder to a toll free number. All was working at one point. Not sure what has caused this issue. Call Pilot is R5.01.01 Any ideas would be great. Thank you, CommoGuy101

Morning everyone, I have a question regarding where Historical Reports can be saved for CCMA. I was able to create reports and run them. I can create folders and save the reports to them. What I am looking to do is save the reports to an FTP server or maybe a shared folder outside of the CCMA...

Hello All, I am having an issue with Caller ID information being passed. When a call is answered by the Auto Attendant (Call Pilot Application) and an option is selected the caller ID is not being passed to the extension that the call is answered. Is there a setting in the call pilot that allows...

Hello all, I have been getting a few errors that are continually occurring. If anyone can show me how to decipher what extension may be causing this, that would be great. BUG5131 BUG5131 : 00000000 073CFD6D 00000000 00000000 00000000 00000000 12 07345023 073 3B3C0 00000000 0 00000000 00000000...

Morning all, I am having an issue with one way audio from our CS1000E. Below is a trace of a call that fails periodically. Not sure if I am having a Gateway problem, signal server problem, or a network issue. Is there a way that I can narrow down where the call is failing? .trac 0 47704 ACTIVE...

Morning all, I am having a major issue with our CCMS. I am unable to ping the server. When a reboot was performed a RAID 1 error occurs. Will I have to replace the RAID drive? If so, will the server need to reconfigured completely? Any assistance will be greatly appreciated. Thank you, CommoGuy101

Morning all, I have a paging question. We have a CS1000M and a CS1000E connected to one another via TIE trunk. I have paging trunks set up on the CS1000M. Extensions on the CS1000M can use the ACOD to access paging.(no problems) I am looking for Extensions on the CS1000E to be able to use the...

Hello all, I have a user that would like a system prompt removed. There is an option setup in call pilot application builder to transfer caller directly to express messaging. The thing is when the option is selected and transferred to the mailbox directly(via express messaging) the callers are...

Hello all, We have a Call Pilot 5.01.01. I see that I have license for 76 voice channels. Also I see 1 voice service provided by access channel.(not sure if this even applies) I am having an issue with acquiring voice access ports on my Contact Center Server. I have the voice segment built in...

Morning all, Over the weekend I had a TIE trunk go down that connects a 1000E to the 1000M Turns out that the TMDI card took a hit and possibly the slot. I am looking to move the circuit to another open slot.(was 24 1 1....need to get it to 32 0 1) Can anyone assist with the steps and procedures...

Hello to all, I have recently been getting failed calls that have complete dead air. Each time this issue happens I see in the trace that there is a talk slot issue where it shows talk slot NONE These calls are goi9ng from a 1000M to a CS1000E via H.323 trunks. After several attempts the call...

Hello all, I am continually getting a PWR045 error. This is indicating that there may be an issue with the fan unit. I have a replacement fan unit. My question is can the unit be hot swapped? Are there steps and procedures available to replace the fan unit? Any input would be great. Thank...

Morning everyone, I have recently added a TMDI card to our option 11. There are 2 functioning TMDI cards already active(slot 1 being the CC) I have added this particular TMDI to slot 3. I was able to get the d-channel and all of the b-channels built. Enabled the TMDI. Connected a crossover...

Hello all, I have been given a task to add a PRI to our Nortel CS1000 using a TMDI card. Having difficulties adding a new DCH under ld 17. The steps I follow are as such: REQ. chg TYPE. ADAN ADAN. new dch 13 When I do that it just goes back to the beginning of the prompt asking for REQ It is...