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  1. techquestion4

    Can Acd Agent be put on Make Busy on no-answer of ACD call -Mitel 3300

    We're trying to program the ACD 2000 in such a way that when an agent doesn't answer an ACD call, the agent's phone is placed in "Make Busy" mode and the call is redirected to the next available agent. Of course, the agents should always manually active Make Busy in such a scenario, but some...

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