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  • Users: johnpi
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  1. johnpi

    How to block incoming number Call Mgr 8.6.2 w/SIP

    Hello, I have been asked to block a specific phone number from calling into our system. The documentation I've found is for older versions and only talks about blocking inbound calls if you have MGCP or H.323 but we have SIP and are running version 8.6.2. I'm thinking it might be done with...
  2. johnpi

    User has to hit button to answer call where before they could just lift the handset to answer.

    A user in our call center (UCCX) with a 7945 phone used to be able to just lift the handset to answer calls. Now she has to also press the line button that shows the incoming call. How would I change it back to answer when the handset is lifted? UCCX version is 8.5.1.11003-32 Thanks.
  3. johnpi

    How to forward a fax number to an external number CUCM 8.6.2.20000-2

    Hello, I need to forward a fax line to an external number temporarily. I am new to this system and not sure how to do this. Any help is appreciated.
  4. johnpi

    Agents not given option to stop call recording

    We have a BCM50 with call recording set up for it to send an email with the sound file to a supervisor. Agents try to do the recording of a call but now don't have option to stop the recording and the email doesn't get sent.
  5. johnpi

    How do I get a number to ring on more than 2 keys on a 2008?

    I've been asked to have 3 keys on a 2008 ring for one number. We set up all of our 2008's to have a line 2 that rings when the first line is busy. For instance key 0 will be extension 4123 and their key 1 will be 5123. I don't know how to give them a 3rd line for their extension. Is this...
  6. johnpi

    Any good BCM reporting software as alternative to RCC?

    Does anyone have some ideas for reporting programs for a BCM 50 with realtime type screens as well? We have RCC but it has been problematic and even when it is working it doesn't provide all of the reports we would like. Thanks.
  7. johnpi

    Sending wrong CLID internally

    I need to change the CLID digits I'm sending from one site to our other sites. This is on internal 4 digit calls. It is sending 572 and then the DN and it should send 314 and then the DN. When I try to change the LSC in LD 15 CHG - NET - CLID - LSC it doesn't let me. It acts like it takes...
  8. johnpi

    Trouble adding phantom DN for DCFW

    I'm trying to add a phantom DN so I can DCFW it to an external number. I know I could use an ACD and NCFW but my boss wants to try it with a phantom to test something. Anyway I made a new phantom superloop and verified it in LD 22 as N104 which I think should correspond to TN's of 69-0 to...
  9. johnpi

    Can't NCFW to external number on ACD

    I want to forward a number to an external number. I've set up an ACD and set the NCFW to 9xxxxxxx. Instead of ringing to xxxxxxx, it rings to the front desk of the site where the PBX is. I looked at the programming of an ACD at another site where this works fine. The only thing different...

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