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Howdy Techy guys and gals!! Our Sys Util card on our CS1000, part number NNTMENC82JXP, is showing a red light after lightning apparently knocked out part of our system and threw some breakers. In LD 135, when I DIS SUTL 0 15, I get the error; CCED5021 NOT A REDUNDANT SYSTEM. I understand that...

Good morning! I have a CS1000M ACD 9xxx that points (NCF) to 5000, which is our CP voicemail. I created a menu for 9xxx in APP builder, got rid of all the pink borders and the menu looks great. Then I created an SDN with service DN 9xxx, and chose my new menu under Application Name. Then when...

The error codes point to this as the culprit in this problem, due to a power event. Thanks very much for your consideration.

I keep disabling the DCH in LD96, then disable the loop in LD 60, then reenable both, keeps showing MBSY on all channels. What am I missing? Thanks!

Howdy! If I have a department of say 8 people, is there a way I can put monitor extensions of all co-workers on each others' phones, so they can see whenever one of them picks up their handset? So they'll know when each of their peers is on the phone, so they can transfer calls to each other...

Howdy folks! Hope y'all are having a wonderful day! I've been having a weird thing happen to one certain person's phone. She will receive a call, and the display will show "9378-9324-B". I'm pretty sure extension 9324 is the number being dialed, but for some reason the call is being...

Good morning, Good colleagues! We're switching slowly to a Shoretel VOIP system, and I'm wondering if there's an easy way to emulate App Builder with the Shoretel system, as far as creating a voicemail menu that's reached with one DID number. Anybody got any experience in this area? I surely...

We've got a Nortel CS1000M, and we can call 800, 877, 866, etc. numbers, but we get errors when we try to dial an 844 number. All toll-free area codes are configured the same: RLI=6. Anybody got any ideas? Thanks very much for your consideration, and have a terrific day! zigmo36

We have a CS1000M with a fairly up-to-date software package, in other words, it's not TOO ancient. I think all the phones connected to the shelf are working, so does anybody know why the error message on the card? Thanks very much for your consideration, and have a terrific day! zigmo36

What about the name displays programmed in LD95? Can't those be accessed somehow, for dial by name?

Is there a way to set this up without getting Communicator involved? Thanks, zigmo36

We're migrating slowly from Nortel to Shoretel, and I haven't found a way to assign multiple extensions to one phone on our 580G's. It's such a basic, simple thing to do on our CS1000, I just typically put an appearance of a number on button 01 as a secondary number, set it either to ring or...

We have a CS1000, the M2616D phones won't display who's calling when the extension on the 01 button is dialed. How do I fix this, anybody know? Thanks for any consideration. zigmo36

Good afternoon, everybody! Hope everybody's well. What cable part number do I need to connect the J6 DCH female port on a Dual PRI card, part #NT5D12AA, to female ports P2 and P3 on an MSDL card, part #NT6D80AA. All websites keep showing that cable #NTCK80AA has a D9 connector on one end, but...

Still trying to connect the CS1000 to the Shoretel PRI box. Thanks for any help and consideration. zigmo36

The system wouldn't let me enter the NI2 setting. Anybody got any ideas around this?

Does anybody know a good solution to this? Anyway, thanks for looking! :+)

Does anybody have a solution for this, with a Nortel CS1000M running version 5.5, and CallPilot?

Getting ready to implement (in a small way to begin with) a Nortel/Shoretel hybrid, with the CS1000M as the boss. Any advice, precautions? Thanks for any help, or just saying hello :+)

Good afternoon, my friends. We have Call Pilot version 5.00.41.41, and a Nortel CS1000M. Is there a way to determine which DN is turning on a message waiting light on a phone? I know the phone with the light has no voicemail account, MWD in CLS, and there is no message key assigned, but the...