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I have a card which has 4 ports. It looks like an analog trunk card, but again, it appears like it needs RJ-45 type connectors instead of RJ11. The following details/numbers are written on the card: FC5104 FC514FW5954 PCS 1.0 PBA Analog 4x PCS02 40YPB5002UKFW Can someone in the know tell me...

Hello pple, I am running Windows 7 on my Desktop PC. For some strange reason, when I launch IP Office Manager, it causes my Domain Controller to shut down the DHCP Server service. Has anyone observed this? I have checked and can't find what is causing this. All my IPOs are not set to act as...

Hello people, I have an IP trunk between IP Office and Definity. I am able to transfer calls from IP Office to stations/extensions on the Definity. However, when I try to transfer calls to short codes on the Definity, everything fails, and below is the error code, from a trace on the trunk...

I have several sites. At one site I have mobility licenses that was issued against a USB dongle. I have the license key and the dongle. At another site, I have a serial dongle, which has VM Pro licenses. I have spoken to a local BP (in Kenya) about merging the licenses to one dongle but they...

Hello Guru, I am having a bad week with IPOs.... that for some strange reason, call transfers are simply failing. My biggest problem is that this happens with the receptionist's phone. All incoming external calls get routed to the extn 3505. My receptionists has three phones/extns at their...

Hello guru, Having not attended any Avaya/VoIP courses, I keep wondering about a lot of things I encounter. Today something hot me thinking: I am looking at my IP Trunks and I see them configured with x - Number of channels x - Outgoing channels x - voice channels Now my questions: 1. How does...

Hello experts, How do I get, from the Monitor tool, the reason why a transfer request via VM Pro fails? I have these logs showing one such scenario, but I cannot figure out what makes it fail when done through VM Pro. I am logging enough to reveal what needs to be done? 3120789mS VMAIL...

Hello I bought 3 Avaya 1616 units and I have connected them to my IPO406v2. However whenever I power them off, I always have to re-enter the router and filesv settings. Other IP phones that I have (46xx) don't behave like this. Is there something I am missing as regards the 1616 phones?

Now that the version is out, I have just checked the related bulletin and Avaya says: "Note: If upgrading to Release 6.0 from a previous release an upgrade license is required. New installations using the IP500v2 platform will not require this license. " I have an IP406v2 (64Mb PCS 128)running...

Hello people, On our organization we have a number of IPOs and 2 Definity switches. I have been wading through IPO Administration without taking any courses but I have managed quite a bit so far with the help of my colleagues who have taken courses. Now I am scheduled for a Definity/Aura Course...

Hello gurus, I am having a very frustrating problem. It occurs intermittently. Setup is like this: PSTN/GSM [Analog Card/GSM gateway] -> IPO406v2 (5.0.15) <-> IPO406v1 (3.2.69) *There are IP trunks between these two IPOs (but not in SCN), and also between GSM gateways and IPOs. What happens...

I have VM Pro (4.2.34) running against IPO 406v2 with R5 firmware (5.0.15). I have configured call flows, but I am missing one thing still. I raised a question before on this (the last part): http://www.tek-tips.com/viewthread.cfm?qid=1563715&page=8 On my setup, one can dial 83N or 85N to...

The second part of my problem with GSM:-) The GSM unit has two lines installed. It has 4 SIM card slots though. Now, when I call any of the two lines on the GSM, I can see in the system monitor that the call is coming in, but it does not ring at the operator station. You can see logs from my...

Hey, On my IPO 406v1 running 3.2(59), I have created an h.323 trunk to a GSM unit, connecting via IP to the IPO. I have the following short code: sc: 7N Dial: N Line GID: 20 N is something like 07xxxxxxxx. For some reason, when I dial 7N, the IPO does not allow me to dial beyond 3...

Hello everyone and Happy New Year (2010)!! I am still an Avaya newbie, having attended no training at all so my questions are sometimes quite stupid, but only intelligent to the extent of my understanding of the documents I have come across:) If I have several IPOs and I use Delta Server to...

Hello, I recently upgraded my IPO 406v2 to firmware version 5.0(15) from 5.0(8) and suddenly one of my short codes stopped working. I had this sc 83N, so I could dial 83N and it would work. Now I must dial 83N# for it to work. Did I miss something during the upgrade?

Hello, I have a Nokia E51 with firware 400.34.011 (26-05-2009) which I am trying to connect to my IPO as a SIP client. I am running R5 on IPO 406v2 and I have valid IP-End point test licenses for 5 instances. I have followed this thread which appeared kinda relevant...