Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Rhinorhino on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
-
RCC number of calls answered?
We have the BCM 450 and run version v 2.6.407.4.61 of Nortel's RCC. We would like to know how do we find out the number of calls answered by a given agent. I know this sounds simple, but the software keeps giving us detailed information about "transactions" answered etc. We have 3 call queues...- hgill
- Thread
- Replies: 2
- Forum: Nortel: Business Communications Manager BCM
