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  • Users: dessertman
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  1. dessertman

    Outgoing via other IPO over in CSN

    In our CSN setup, SIP line is connected to the main IPO. Extensions of the second IPO getting error when dialing-out using the main IPO SIP. Extension dialing between 2 IPOs work fine without any issue. (both IPOs are in the same location, used as a expansion) when traced, we can see only the...
  2. dessertman

    Dial delay count 0

    I can understand dial delay count 4 means system wait for 4 digits before short code lookup. so 1 means system lookup per every digit dialed. Whats the meaning of 0?
  3. dessertman

    IPO software upgrade

    Our IPO solution servers (Primary, secondary and expansion) came with the software version 11.1.0.0 Build 237 pre-installed. There are many service packs available for this version but instruction on applying those directed to page unavailable error. For example, Avaya IP Office 11.1 Feature...
  4. dessertman

    System short code getting priority over user short code

    I am facing a strange issue. we have 2 SIP trunks configured with short codes 1. System short codes routed through ARS-SIP1 and 2. User short codes routed through SIP2. This was working fine for some time but issue appear suddenly. When the user who has user short code dials, call tries to go...
  5. dessertman

    Resetting WEBLM Account and Password

    We reverted our EMS to factory settings and then tried to log in to the WEBLM server using the default admin/weblmadmin account. After few attempts we are receiving the blow message. User access is blocked. Please reset the user password to login. Seems like factory reset didn't reset the...
  6. dessertman

    Installing SBC Software on 340 Server

    We received ASP110R340 server software preinstalled. Version 8.1.1.0-26-19214 I am trying to reinstall the software but failing. Installation start to run but stuck after the below line. loop module loaded. Tried version 10.1 and 10.2. Still stop at some point. Can someone help me on...
  7. dessertman

    Authentication settings in IPO or SBC?

    We are doing IPO and SBC configuration in few days. Where should we configure Authentication (client)? In IPO or SBC or both? Authentication is done by ISP. No authentication server role in SBC. With SBC, are there 2 trunks one between IPO and SBC and other between SBC and ISP? Or just "Proxy"...
  8. dessertman

    Adding Country Prefix with +

    I am setting up a SIP trunk on IP Office + ESBCE. Our ITSP instruction is Customer should send global format sip:+955(Area code)(7 digits of range) for all incoming and outgoing calls How can we add +955 prefix? (For out going, Incoming is their duty I believe)
  9. dessertman

    ITSP Domain Name and DNS name Resolution

    Hi All, I have received below information from the SIP service provider to configure a SIP trunk. Username=+12345677@xx.yyy.com.zz; Password:11111111; Customer IP address= 10.10.10.10; Gateay =10.10.10.1; SIP Server IP address = 10.11.11.11; I haven't received ITSP domain name. But it seems...

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