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Dialled Digits from Symposium/MLS?
Hi All, Just wondering if anyone has a Nice solution integrated with Nortel Symposium/MLS and if so, do you get dialled digits for outbound calls? We have a system with an 8.9 CLS and Symposium 4.2 and are having a problem with dialled number. According to the switch maintainer, what we are...- dkindness
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- Replies: 4
- Forum: NICE Systems solutions
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MOH Problem
Hi All, I've joined a small company which has a Definity SI running R10. Our music source is a portable CD player with a stripped audio lead punched into the Krone frame connected to an analog port. Apparently this was working fine up until fairly recently but now we don't hear any music. I...- dkindness
- Thread
- Replies: 7
- Forum: Avaya: CM/Aura (Definity)
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Genesys and auto answer
Hi All, I've got a bit of a problem with auto-answering and Genesys and was hoping that someone could help. What I want is calls delivered to agents as a result of an adjunct routing link vector step to auto-answer but direct calls from one agent to another to ring at the turret. In order to...- dkindness
- Thread
- Replies: 3
- Forum: Avaya: CM/Aura (Definity)
