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I have a customer that upgraded to an Avaya CM8. They are able to dial out dsn but are unable to receive incoming calls from our SL100. Our trunk group is setup as a PRI Autovon NFAS trunk group. We are sending the 40 and 7 digit number to their switch but are getting a wave off. One of the...

I was asked to provide a QPR for our system but have no idea how to go about getting it. Our system doesn't connect to the outside. It only has a dialup modem connection for remote maintenance.

We are going to be migrating to a VOIP switch very soon and we have 2 Avaya Aura CM6 switches connected via PRI. One of the CM6's is on a different domain and different IP address. The question is what Media Modules are required for SIP trunking, and do I need a session manager? Both systems do...

Can someone give me a hand with this. I'm trying to attach a new text file that is generated everyday and send it via an email. I keep getting a Run-time error '9': Subscript out of range when I try to debug it. Sub Attachtxt() Dim folder As String, file As String folder = "X:\test"...

Sub GoogleMaps() Dim myRequest As XMLHTTP60 Dim myDomDoc As DOMDocument60 Dim journey As IXMLDOMNode I've got this code to pull a distance between addresses from google maps. How can I modify it to run in a loop starting in row 2 and stop when it sees no more address's. The origin address is...

I'm inheriting an Avaya CM 6 with a duplicate server, a messaging server, and 5 G450's. I have been tasked with migrating to a different network but am not sure as to where I need to start. I figured I will need about 12 ip addresses for the different platforms and gateways but which order do I...

I am able to log into the CM via putty, but am having trouble from there trying to telnet into our G450. I'm getting a "Temporary failure in name resolution Host name lookup failure". I've tried using the console port but it didn't work so I'm at a loss at how I'm supposed to log in.

Is it possible to add an additional G430 to our existing configuration. The catch is the G430 is about 50 miles away from the server and other gateways. Is it possible to connect the G430 via SIP?

I have 2 g450's and an HP server at a remote location and am trying to log into the gateways to do card maintenance. I haven't had any luck with my attempt. I tried a direct service port connection with 192.11.13.5 with a subnet of 255.255.255.252 and no luck. I can log into the CM ip address...

I might have to replace one of the power supplies in our G450. One is working but the other one is in fault. Is their a procedure to follow when replacing it?

We currently have 2 G450's and a HP server providing service to about 200 customers. We are looking at buying a S8300 card for local survivability for the gateways. Am I going to need another set of licenses for the S8300? What am I going to need to look for in our current setup to enable...

We currently have 2 g450's at a remote location that only provide POTS services. We are trying to add IP Softphones to our system and not sure where to start. We have the softphone program for windows and the licenses in our CM 6 so we should have the rights to make this work.

I have been trying to log into our G450, but haven't been successful. I have the correct IP address but putty wont connect. I've tried using port 22 and port 23 and they both don't work. Does anyone have any ideas why I cant connect.

I am trying to make 2 phones as agents to where they can go to a queue when they are busy. Never made an agent before and not sure where to start.

We are going to migrate our switch from a Nortel Sl100 to a new switch. Which one, not sure. We are being told it's a NEC Univerge 3C or an Avaya. Leaning towards NEC. Not sure what its capabilities are or if its functions are comparable to the SL100. Has anyone had problems? What phones...

My lines on my CM6 will lockout and not go idle on its own. If our tech is on the frame doing verification, he sometime will short the pair and lock out the port. The only way to release it is to go into the system and release it. Is it possible to setup some kind of routine maintenance...

Our system collects the CDR on its disk currently. I am trying to establish an Ethernet link to an IP Buffer and then to our CDR collection server. I know there are several different ways to do this. I'm trying to use my Scannex IP Buffer to go into my Avaya to pull the records. I already have...

We are having to unplug and reinstall a bunch of 9408's and 9404's on our system. The set display would disappear and no information would show on the set. The phone is operational and work, but doesn't have a display. What could be causing this?

I have been working on this for two days and I am at a loss. I am trying to have a message box popup with 5 different cells. My data filter is working correctly and I am doing all my countif statments on sheet 2 of my workbook. I tried to write a code to have my message box countif, but it...

I am having trouble with my auto filter displaying the dates. The column format is set for date mm/dd/yyyy with vb coding Columns("O:O").Select Selection.NumberFormat = "mm/dd/yyyy" My form date selectors are Private Sub DTPicker1_CallbackKeyDown(ByVal KeyCode As Integer, ByVal Shift As...