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  • Users: tommydog
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  1. tommydog

    Avaya Callback Assist on IP500 v2 - Implementing Call Que Callbacks and EWT

    The IP500 comes with 2ch VM but whats required to give the client - Avaya Callback Assist ? small system - BRI8 (4ch used) and DS8 with 8x5410's is this one license ? does this require other licenses - maybe PC softconsole to fascilitate the callback via CTI ? is ETW (estimated time to wait)...
  2. tommydog

    Moving from IP400 to IP500 - is it an animal or a teddy bear ?

    hi guys, i bought a IP403 DT 3.0 (40) used back in 2009 and you lot gave me nudge into self setup and config but im now looking at the IP500.... i only have 2x isdn /4ch and 8 ext (plan to use the 5410) whats the IP500 software like ? more of the same or more involved ? can i freely download...
  3. tommydog

    Force outgoing line for each extension on Avaya IP403 DT 3.0 (40)

    hello. we are trying to share the IP 403 for two related companies in one office so we can make internal calls. The CCU is serviced with 3 ISDN2 and 3 POTS lines. one company has 2 ISDN2 and 1 POTS. we want to force the line used by each extension during outgoing calls so each company is not...
  4. tommydog

    Avaya IP403 - Courtesy Msg / Auto Attendant and Voicemail Lite

    Does VM lite have a courtesy svs function.... ie. answer all calls after 0,1,2 rings and play a msg like "thanks for calling" then while it is in the que maybe bips, a second courtesy or MOH during the cue period or is this Auto attend... It seems each manufacturer of phone systems have their...
  5. tommydog

    Avaya index 2030 phones not ringing on IP403 DT

    The 2030 Index phones are not ringing for incomming external calls in a hunt group. I went through the phone programming setup RINGING - ON using the hand sets but no joy....
  6. tommydog

    Avaya IP403 call reporting software CDR or SMDR

    Does anyone have any knowledge of any reporting software for both call and user activity without the avaya price tag ? I am looking for a third party Free or low cost solution for use on a IP403 DT 3.0 (40)....
  7. tommydog

    Door Intercom setup on Avaya IP403 DT 3.0 (40)

    Hi, i just setup my 1st avaya using IPO ftp://ftp.avaya.com/incoming/Up1cku9/SoftwarePub/3_0DT/ADMIN3_0_580.exe and now want to connect the door intercom from my old BT versatility unit. I am trying to find the "how to" in the manual but cant - any ideas ? The IP403 DT has 2 x POTS ports on the...
  8. tommydog

    Can i download Avaya Voicemail Lite (VM Lite)

    Hi, I have Avaya IP Office IP403 DT 3.0 (40) and this is a used unit but new to me. I have spent a lot of time reading DOCS and now have the unit working with Index 2030 phones. My next job is to get VoiceMail Lite working. I know it runs as a service on a PC etc and i have read the Manual...

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