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I am new to Digium. I have a client that needs me to create a line coverage (that is what it was called in Avaya). I am using Polycom 321 phones. Basically this is for a administrative assistant to answer her bosses calls at will. I have to believe this is an easy feature to enable but I do not...

I am trying to get to use the SCN management mode. My problem is that I have 4 control units in different subnets so I cannot figure out how to get the discovery to9 work for multiple subnets. Can anyone help me figure this out... I have tried from within manager File -> Preferences -> SCN...

I am building a new IP office control unit to add to an existing SNC. The new control unit will initially host only 20 softphones. I am including the list of parts and licenses I plan on purchasing for this but I am u8nsure if I am missing something. I hope someone could review this list for me...

Hi all! I currently have a call center using Avaya IP Office 500 with VoiceMail pro for call flow. Currently I use 2 user profiles to change the way agents answer calls. During regular hours I have it set so that the agent is only given 1 line appearance to answer calls with, but outside of...

For the past few years I have been having a problem with packet floods on my IP Office network port. I have replaced the IP Office control unit several times. I also replaced Cisco switches. No fix was found. I setup a port mirror and began network level packet logging and logging Monitor...

I am not sure if the Avaya ever operated as such; but here is the scenario. 1 - caller call into queue 1 2 - agent 1 in queue 1 takes the call 3 - agent 1 transfers the call to queue 2 4 - agent 2 in queue 2 takes the call I need agent 2 to see who transferred the call from queue 1. My agents...

What am I missing? I tried to figure this out all day yesterday. I am new to the ASA5510. I am replacing an existing firewall (Sonicwall) with an ASA5510. I need to create a DMZ for our email server that I can access from the inside network using RDP (3389). As I read around before trying this...

I have an issue that is causing me to get bad VoIP. Somehow this line keeps repeating in my IP Office Monitor. The line in Monitor even repeats after the system is rebooted.I am using v6.1(22). I have tested that the switch is not the issue. I have test multiple ports and swapped out the IPO...

I have been experiencing an intermitent problem wiht one of my IPOs. It seems that every now and then that packets on my local switch seem to be delayed instead of the nomrla 1 - 3 ms delays it spikes to 350 - 1200 ms delays that casue very bad voice connections. Teh problem is not in my WAN...

I have recently installed an ASA5510 and built a VPN to my main office. I am not sure what I am doing wrong. The VPN works fine I can ping from a host behind the ASA to a host on the remote site. I cannot ping the remote site from the CLI of the ASA. This is causing me to not be able to manage...

Is there a limitation to the number of voicemail ports that an IP Office 500 can support. We have 4 PRIs and are considering using Datel to handle voice recording of all calls in our center. Avaya, Panasonic, Polycom, APC, MCP, A+ ################################## "When I was a child, I...

I used to be able to get free training on the Avaya IP Office at the Avaya Learnign center. Has Avaya stopped offering free online courses to business partners? Does anyone have an Implement and Maintain course for the Avaya IP Office 500 R6.1?? Avaya, Panasonic, Polycom, APC, MCP, A+...

Please forgive my n00b questions. I have recently purchased a Catalyst 3750G (WS-C3750G-24T-S V05*). I am new to Cisco so I immediatly started playing with upgrading the software of the device. After alot of reading I decided to download and load the "IP SERVICES WITH EXPRESS SETUP...

I am curious if people have had good experiences using the Avaya 1608-I as a call center agent device? I have uised the 5610SW till now but that device is no longer available at a good rate. I plan on moving foward with the 1608-I. Important features are that I can program 3 line appearances...

I bought some used 5602 phones. I am able to get them loggedinto my system using the *35 short code. My problem is if I lose power or reboot the IP Office the phones do not keep thier defult logins. They revert to some extension on the prvious system. How do I change the default log in...

I have a (WS-C3750G-24T-S v05*) I am trying to figure what version of IOS I should be using for an upgrade. I go to the Cisco site and see software for :: Cisco Catalyst 3750G-24T Switch Cisco Catalyst 3750G-24TS Switch Cisco Catalyst 3750G-24TS-1U Switch Which unit do I have? I do not want...

A few years ago I confirmeds that Avaya did not get the CCR application to work with a multisite installation (Distributed huntgroups); has this changed? Avaya, Panasonic, Polycom, APC, MCP, A+ ################################## "When I was a child, I spoke like a child, I thought like a...

I am considering switching my cal agents to softphones. What license would I need? Avaya, Panasonic, Polycom, APC, MCP, A+ ################################## "When I was a child, I spoke like a child, I thought like a child, I reasoned like a child. When I became a man, I gave...

I am not sure why but I have the phone I got new - it is a 5410 but it displays different then the rest of the units I have. I is showing " G290 2 " along the bottom of the LCD. Does anyone know why it is doing this? Also I tried to reset the p-hone and just deleted my button...

I have three IP Office control units at seperate sites. What is the correct way to network them together? What kind of WAN connections should be used? I currently have a VPN built between the sites using some sonicwall devices. I have a mixture of T-1 / E-1 / Ethernet over copper. Some days the...