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My apologies if this has been asked and answered before, but I was unable to find a suitable answer for this question. My clients record all calls, so to prevent any nuisance suits and make sure they're covered, they would like a message or notification, or announcement of some type played...

Trying R12 for a new IP Office 500V2a system with a new client with ten phones. Ran card creation and put in the card and started the new IP Office. After boot the J189 and J179 phones are stating "failed upgrade" so I tried to run the system file update to the IP Office with the card created...

I've been an Avaya Certified partner and technician working on IP Offices for more than 10 years and I have a problem that has completely stumped me. I have a client with an Avaya IP Office 500V2 9.1.12 build 213 with all phones on latest firmware at local site is having one way audio issues on...

I am embarrassed to ask this question, but I am having an issue setting up integration with analog ports between two IPO systems. This client had another location they closed and had an extra IPO phone system. They are in the middle of constructing two new buildings that will be physical...

I have a lot of clients using Microsoft Servers and although Avaya doesn't support using the Application Server on Hyper-V I have wanted to use it. I wanted to share my instructions on how to load and run the IP Office Application Server on Microsoft Hyper-V. How to load IP Office in Hyper-V...

I have a client with two phones (reception) that suddenly were unable to make outbound calls. Up until a few hours ago this was working fine. I believe this might be related to outbound caller ID being pulsed from our phone system, but I'm not sure. We haven't made any changes to our Avaya...

I have a fax machine on an IP Office analog line that has been working fine for months. Firmware version 5.0.26 which hasn't been changed for more than a year. Client stated that they could receive faxes but they couldn't send them. This system shows no licenses installed in it. When I...

I am trying to test and make the new server edition run virtually under windows 2008 R2 or windows 2012. I have been unsuccessful with getting the NIC to work on the virtual server. I have tried the normal network and the legacy network and neither will allow me to ping the virtual server or...

IP Office 500 V2. Firmware 8.0.42 with 9630G phones. I had programmed the system for this client to dial external numbers using a three digit short code. For example, 000 dialed a 1 + 10 digit number. It worked GREAT until... This client converted from analog trunks to a 12 channel PRI...

I recently upgraded an IP Office 500v1 from firmware 5 to 8.0.43 for a client that wanted to use the mobility features. This system uses a PRI T1 for all incoming and outgoing calls. The upgrade went without a hitch...except for one annoying issue. I have one ATA in a remote building for a...

I have an IP Office V2 with latest firmware 7.23 I would like to know how users can transfer calls directly to VM in IP Office without having the extension ring. This needs to be done without setting DND. Their old phone system could do this and they would like for their shiny new IP Office...

I have a client with a Definity phone system and Audix VM who has requested that a single Voicemail box in Audix be prevented from being able to Press 0 to go to the Operator or perform any other functions. They just want callers to that direct number to be able to leave messages. Can someone...

I have an IP Office re-deployment where the old client went out of business and the phones, switches, and IP Office have been moved to a new location. The phones are mostly 5610s with two 5621s and the IP Office is at 5.0 (18). Different phones will randomly go into "Discover Mode" on the...

I have an IP Office that was just upgraded to firmware version 5. I would like to use a Grandstream Analog Telephone Adapter with it. Does anyone know if the settings for this are available? Or if there is a preferred ATA that I can use with the IP Office? I have installed the third party...

We have two 4610 phones on our Definity phone system and the rest are digital sets. I noticed that on the 4610 phones the user name is not shown. They just show a symbol. I have asked the phone vendor to fix this, but they want to charge for it. Obviously I don't want to do that. Has anyone...

I need someone to suggest a Six zone or more paging system that is accessible via SIP and will work with IP Office. I have a customer with two IP Office phone systems at two sites. They are opening a third site in a couple of weeks. I have been asked to install a paging system as well as the...

I have an IP Office 4.1 system with VM Pro that we would like to specify which VM box is used for hunt groups. For example hunt group 2000 with extensions 2001, 2002, and 2003 I would like to be able to specify that VM goes to x2002 rather than the Hunt Group mailbox x2000. Is this possible in...

I handle the IT for two customers whose S8400 systems failed and the phone vendor had to replace the system boards. After they completed the work none of the phones show the extension name or number but just a strange character. These are all 4610 and 4621 phones. Could someone tell me what...

I have two IP Office systems with SCN that work well together. Recently the decision was made to go to one operator for both locations. I have been requested to setup the operator to be able to park and pickup calls on the IP Office system for users in the other location as well as the local...

We are trying to ascertain if it is possible to do the following for one extension without breaching the security for our entire phone system. This is an Definity S8400 system. We would like to have incoming calls be answered by the receptionist, she can then transfer certain calls to an...