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We're using a new callpilot system for Voicemail and CCR on a PRI. We have external transfer points in our CCR tree, but when calls go out (transferred out), they have NO CallerID info. Shouldn't the outbound call leg (of the transfer) carry the CallerID of the inbound call? I'm snooping in...

Anyone who can answer this question gets the official "Smartest guy in the room" award. "Mr-Important-Guy" (The president of the company) is the prime set for his target line, so the SECOND call to his target line rings through intercom. HOWEVER things get WEIRD and SURPRISING now that the...

Not long ago When we were running Version 4.1 of MICS software we were in the practice of putting additional target line appearances on certain phones to cover the target line's main DN. This worked fine & users of covering extensions liked the ability to see which DID was dialed by observing...

I have a door opening controller that I've moved from our OLD MICS (4.0) to our NEW MICS (7.1). Both systems are running in parallel to prevent any downtime. It's the darnedest thing, but everything works perfectly on the new system (hunt group etc) except that system behaves as though the...

I want to modify the Norstar "dial plan". In other words, the rules for number pattern matching. I'm not sure if that's the right terminology, but by dial plan I mean the digit matching "pattern" that norstar uses to decide if the CALLER is done dialing. In other words, Norstar will...

We're migrating from a NAM to a CallPilot They're attached to different KSU's and they're both up and running. We want to move our prompts and greetings from NAM to CallPilot. Callpilot shows a way to import them, but I'm not sure how to 'export' them from the NAM. Is it possible? If the...

We just had our long distance service frozen by XO FRAUD PREVENTION because someone has found a way to HIJACK the link transfer used by the POTS lines in our INBOUND hunt group. The CCR on these lines conditionally transfer callers offsite using link/hookflash/centrex transfers. It APPEARS...

Can we put another T-Span in our cabinet (Next to the PRI card) and use it to drive a channel bank? The idea would be to achieve something like the functionality of 24 ATA2's, or three of the Norstar 8 Port Analog Station Module (part#s NTBB51CA or NTBB51CB). For all of you intellectually...

OBJECTIVE: WE are trying to use DISA to enable an outside caller (from another office for example) to do 'voice call' [F]66 to a DN in this office. We're using a DISA DN on a PRI. It appears to be configured properly. For example we can do internal paging via DISA, and we can dial target...