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Hi Guys I want to QUE to an agent on the following maner : Agents have a direct inbound number 7xxxx and If a customer call's that number I want to put the CDN into the agent variable , Or perhaps i ask the caller to input the agent nr from the phone. For testing I do that and i want to be...

Hi All, I heve A DDC huntgroup, and I want to go to the next person on Busy,aux-work,send-calls and --> no-answer Normally if you have a not answered phone in a ddc group the call would stay on the phone. (or you have to program a button to set the station to aux-work or send-calls) would'nt...

I am quite new to Scripting (But I've done years of Comm manager vectoring) In our script is the following : - - - ASSIGN FALSE TO KS_KV_Teller_NeedReset ASSIGN FALSE TO KS_KV_OfferKTO READVAR KS_KV_Counter_Inc_Calls ASSIGN KS_KV_Counter_Inc_Calls + 1 TO KS_KV_Counter_Inc_Calls IF...

Hi there, Does anyone know if it is possible to forward a station to an agent-extenstion Station 7728 agent 3999 I can do *213999 at station 7728 en it gives me the OK tone (or user de call-forward button) If I do a list-call-forw. it says : station 7728 is forwarded to 3999 So the...

Hi There, Anyone ever programmed a vector to talk back the collected digits ? What I want to do is : collect a number and store a it in a Variable Then talk back : The number you entered is : 123456 Is this number correct press 1 , press zero to reenter the number or disconnect. The 'hard'...

Hi there Does anyone know if there is a way to automatically let an agent go into auto-in mode ? Let me explain what I want. On a 1608 ip station. Agent 1234 with password 5678 and skill 1 I program on button 1 : line 1 button 2 : line 2 button 3 : line 3 button 4 : call-pkup button 5 ...

Hi all, we are setting up some remote site's. We have several main site's with are equipped with port-networks and media gate-ways each with local isdn lines. In case of a dsl line failure they are self survivable. Our emergency services are at a site with a media gateway. So if the dsl...

Hi there I was wondering if there is an order in the pick-up For example : call pickupgroup wirth 4 phones and there are three phones ringing I press the call-pkup button on a phone witch belongs to the pickup group. Witch call do I get ? - Oldest call ringing first - outside line first -...

Hi, I have a question about the ARS analysis Table and locations. In our system we haven an ARS analysis table foor all and a table foor different locations. How do they interact. For example : in out main analysis table I haven the following entry Dialed-String min max route-patter call-type...

Hi, I have a question about audio groups. We own a avaya cm system witch several locations. 1 main pair, 2 ess 8700 servers and 4 s8300 media gate-ways. So I have 6 Val boards In case of failure I introduced audio groups witch has a great advantages - it saves bandwith - in case of network...