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When creating a new user profile in Avaya 5.1, I noticed that there is a option to enable or disable Extended Permissions. What is extended permissions, what does it do for me or not do for me?

Does anyone know of any problems with AVAYA IP Agent and CTI? I have a person logging into a program called Informa, they use Avaya IP Agent and if they use there extension it does not dial out properly.. If they use there agent ID it dials properly. If you know of problems, do you know what...

Does anyone know of any problems with AVAYA IP Agent and CTI? I have a person logging into a program called Informa, they use Avaya IP Agent and if they use there extension it does not dial out properly.. If they use there agent ID it dials properly. If you know of problems, do you know what...

On a AVAYA Intuity Audix LX R1.1 is there a way that I can export or run a report on all my subscribers using the sa password. On the LX you have to administer the subscribers from internet exploder. I tried to create the profile in asa and still use the report features but I get a command...

I am using Avaya S8720 as my PBX solution with 5.1 software. All of the sudden we are having issues with one way talk paths on all of our ip hard phones and soft phones. Problem is occurring on internal and external calls. Problem is intermittent. Any ideas?

I am using a third party application to monitor our call center. On occasion we receive wave off tone when we go to monitor a station.This problem is occuring through the CTI and only when a supervisor uses a global plan fro recording a particular VDN. If we were to to a normal plan to schedule...