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Does anyone know of a device you can install between a fax machine and an "analog" VoIP line or Ethernet port that will increase the reliability of faxes. The VoIP network we are connected to does NOT act as a T 38 gateway so this issue is getting very tough to solve. I have tried finding a...

We use Adtran TA900 series to take Ethernet SIP trunks and convert them to analog trunks. The problem we are having is some older key systems do not produce strong enough or long enough DTMF tones to break dial tone on these "analog" trunks. I have even seen where these trunks will work on...

I work for a FTTx provider. We can deliver Ethernet SIP trunks to a business but some have old key and PBX systems that require 1FB or ground start lines. Can anyone recommend a good, reliable interfacing hardware that converts SIP trunks to loop or ground start trunks? We are thinking of...

I recently installed a new CICS with 7.0 software and one CLID card. It is connected to an Intellitouch On hold Plus 60000. When a call is placed on hold the recording can be heard but it cuts out and has missing parts. I thought at first it was my cell phone but when I tried it from a land...

What does an Error Message 20 mean on a Universal Trunk Card? I am not understanding the description. Is it anything to worry about? Thanks;

We have a One Call service in Louisiana for underground utility locates that can be accessed by dialing 811. I have a customer that can't access this number through an Op 61. They can call 911 through an SPN so I copied the SPN set up but I get a reorder tone. I tried using it as an NXX and a...

How do you change the general greeting recording when Call Pilot answers a call? This is on an Option 61 switch and no one there can remember the call in number or pass word. Where do I find this information in the call pilot menu? Thanks!!