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  • Users: rburgener
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  1. rburgener

    NS700 Phantom Rings on Loop Start Lines

    We recently replaced a Nortel Norstar at a large house with a Asterisk based system which the customer hated. We have then since replaced it with a New Panasonic NS700. Both the Asterisk and Panasonic are experiencing Phantom rings on the loop start lines. The customer has three rural analog...
  2. rburgener

    Call Pilot 100 Sends all calls from Auto Attendant directly to Voice Mail of selected extension.

    I have a customer that has been complaining of all calls going directly to voice mail without their phone ringing. A technician on site was not able to correct the problem. Currently when callers call in they get the Auto Attendant after three rings. From there the caller will select from the...
  3. rburgener

    Meridian One 11C looking for tech to help set up system

    We are an Interconnect located in Hamilton Ontario. Looking for a M1 tech to help us program up a M1 11C. We have acquired a few different systems and would like to get one up and working for a local site. We would like to use it as a band aid for the next year or so for a customer with a...
  4. rburgener

    Nortel Door Phone SAPS Required due to distance from KSU

    We are installing a Door Phone at a large Campgrounds gate. The cabling is just over the 1000' max that can run off the station port. If we use the SAPS(Station Auxiliary Power Supply) it will extend the working distance to 2600' Currently the Door Phone is right on the edge and working about...
  5. rburgener

    Toll Fraud Over Analog Fax Line

    I have a customer that is having their fax line hacked externally and long distance calls are being placed on it. My technician that manages that site is stumped and none of us at the office have a real solution for the problem. We don't believe that the fax is making the outgoing calls but one...
  6. rburgener

    Distorted Voice Messages on Copper NAM

    I'm temporarily upgrading a customers 8/24 DR5.1 with Flash to a Spare Copper NAM I had in Stock. Unit Connects and programs fine with system. When I tried to record the voice greetings they are all garbled and distorted. Any Ideas Thanks Ryan
  7. rburgener

    Basic Call Centre- Basic Set-up

    I need to set up one skill set and a few agents for a small Dr.s office. Basically just need a couple agents logged in to pick up incoming calls. And have the calls go to queue with a recording saying there call will be answered shortly. Currently trunks ring straight through during the day...

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