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Hey Everyone, I have a 3 site customer who recently upgraded to the newest GA5.0.20. Users from Site A would dial Users at Site B and when the user at Site B wouldn't answer it would goto the voicemail box of the user calling instead of the user at Site B. i could see this in debugview so i had...

IPO500 6.0(8) Provider: Paetec We can get calls to twin to external numbers but regardless of manipulating the configuration as per tech-bulletin 115 involving altering send caller ID field under the SIP line configuration; we cannot get the original calling party ID. Has anyone got this to...

I have a customer on an IP500 4.2(14) CCC 5.033 About a month ago the user started saying that their yesterday report which was the: Agent Group Reports -> Agent Grop Tabular Summary(all calls) Yesterday report for all day HuntGroup This report now takes an upwards of 15mins to run and...

Avaya 1608 on 4.2(17) software load, There are only 3 lines for display on this phone and the middle line shows application specific information ie: CallerID. The Avaya 1616 shows 4 lines for display giving two lines for CallerID, the 1608 only shows only the number while the 1616 shows both...

I have another administer who needs to pull reports daily and i installed call center viewer and report manager on his pc but when trying to reach the delta server in the url "'machine'/reporting" it gives me an object required error and shuts down. Did i miss installing something?

We have an executive receptionist who has bridged call appearances for 3 executives. When she leaves for the day or walks away from her desk she sets her EC500. The problem is all the calls follow her and she only wants calls directed to her extension to follow her. Is there an toggle or setting...