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  • Users: inrich
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  1. inrich

    different disconnection delay depending if caller or agent

    hi there, hoping someone may have seen the same issue below and provide some advice. i have a different disconnection delay depending if the caller disconnects (5 seconds) or if the agent disconnects (3 seconds). We would like the delays to be the same at just 3 seconds, thus saving 2 seconds...
  2. inrich

    call presentation delay difference: caller versus agent hang-up

    hi there, has anyone seen a difference in the call presentation delay (in a call forcing environment on SCCS/CCM) depending on if the caller hangs up, or if the agent hangsup? I cant imagine how this difference could be effected by the Call Force Delay Timer or After Call Break Timer... any...

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