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Im working wiht a BCM 400 4.0, I have installed the RCC service on a machine and is working fine but Im not able to make stadistic reports, Im following those steps: 1. Click in Reporting --> Report 2. I select the report I wish to view or print 3. I press View 4. When I have to select the...

Hi, is there a way to transfer a call from a station to the Auto Atendant? I want to transfer a call not answer (forward not answer feature) again to the Auto Atendant if the caller no answer the call. I think could be done with the AAs "DN" If this number really exist. Thanks in advance

Hi guys, Im a newbie using the BCM Contact Center, I just want to know how log in / log out using a Nortel 1120E phone. I was using Fetaure 401 but the status in Agent list never changed (Logged off). Thanks in advance

How can I only permit internal call to a station(not transfer call neither), right now the outgoing call are block but it can received call from the Auto Atendant? Meridian 81C Thanks in advance.

Hi everyone I have some question about the Mitel CXi's Snmp trap service: 1. How can I make a SNMP trap test with out affecting my Mitel's services? Right now Im only enable/disbale the agent to generate the trap. 2. Im using a free SNMP trap receiver to see the trap sent like I always do...

Hi everyone I have some question about the CISCO Manager' Snmp trap service: 1. How can I make a SNMP trap test with out affecting my Call Manager's services, ? Right now im only changing the community's privilige access to generate the trap. 2. Im using a free SNMP trap receiver to see the...

How can I generate a SNMP trap in the Mitel 3300 CXi? I want to test our trap receiver software. I know turning off the Mitel generate a trap but is there a easy way? Thanks in advice

Im trying to use the CS1K PSTN route from a BCM. I installed a T1 bewteen the CS1000 and a BCM 50 everything is working fine, Im using the next dial plan: 9 (AC1) + station DN CS1000: 5XXX BCM:4XXX Now, I tried to sending from the BCM the ACOD but didn't work, next I tried using the ACOD...

Im trying to use a Miran card for MOH, everyhing is working but when I want to add the Miran's trunk to the Music Route (MUS) I got a error: Type conflict. Then, I tried to use the MIRAN route itself but I got almost the same when I tried to change the MUSIC route at LD 15 LD 15...

How can I pickup the second call(Call waiting)? I can Pickup the call using *4 when nobody is talking at the phone but when somebody is talking and it received a second call Im' not allow to pickup the call. I think I have to enable a service (CLS) but I don't know which one. Thanks in Advance.

I'm trying to install a new T1 loop but when I want to enable the loop I received the error message: ld 60 enll 28 ERROR: DTI012 28 The card is brand new and I tried with a old one too with the same result: I checked the status and I got this: ================================= LD 32 028 =...

Which one you think could be my new plataform and why, now that Nortel is almost dead? a) Avaya b) Mitel c) Cisco d) Microsoft Communicator e) Especify one

I was using UDP between the CS1K and a BCM50 now I want to recived/send 11 digit (NPA+NXX+XXX)instead of 7 digit (LOC+DN), that's why I change the BCM to Public network intead of Private network, Now I reciving this Dchannel log: DCH 10 IMSG SETUP REF 00008181 CH 148 0 0 0 TOD 10:43:08...

I was using UDP between the CS1K and a BCM50 now I want to recived/send 11 digit (NPA+NXX+XXX)instead of 7 digit (LOC+DN), thats why I change the BCM to Public network intead of Private network, Now I reciving this Dchannel log: DCH 10 IMSG SETUP REF 00008181 CH 148 0 0 0 TOD 10:43:08...

I was using UDP between the CS1K and a BCM50 now I need recived/send 11 digit (NPA+NXX+XXX)instead of 7 digit (LOC+DN), thats why I change the BCM to Public network intead of Private network, Now I reciving this Dchannel log: DCH 10 IMSG SETUP REF 00008181 CH 148 0 0 0 TOD 10:43:08 CALLED...