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  • Users: Mortigan
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  1. Mortigan

    IPO 500 - Losing outboud audio on SIP calls

    Hey guys, I wanted to see if anyone has any advice for troubleshooting a loss of outbound audio during some calls. Basically during calls sometimes the remote party will lose the audio stream for a few seconds. During that time we can hear them fine but they are unable to hear us at all...
  2. Mortigan

    Voice Recording Library (VRL)

    Hey everyone, I've asked this before as an after-thought in another post but I'm not sure that anyone saw it so I wanted to re-post as a separate topic to see if anyone might have some insight into the issue. I'm looking to begin storing call recordings in a VRL (Voice Recording Library) but...
  3. Mortigan

    Hunt Group voicemail - Access with Visual Voicemail

    Hey guys, I wanted to see if there's a way to allow a user to check HUNT GROUP voicemails through Visual Voicemail without giving them a Message Indication Light. I can set the source number of H<hunt group name> but this causes the message light to activate for messages in this inbox. If I...
  4. Mortigan

    Replicate EC500 feature

    Hey guys, I'm trying to come up with a way to replicate the EC500 feature of Communication Manager. I'm trying to create a single button on a users phone that will initiate a call to a cell phone and then conference it in with the active call. This should allow the user to use the cell phone...
  5. Mortigan

    Hunt Group: Play entire announcement on queue

    I have a hunt group that has a VM Pro start point for "Queued" that points to a generic action that plays a custom call recording announcement. This announcement works fine however once a caller selects the HG and the announcement starts playing the system immediately begins alerting the HG...
  6. Mortigan

    Upgrading to R5, from 4.2. Any advice?

    Hey guys, I'm going to be upgrading our IP 500 system from 4.2(17) to 5.0(15) in the next couple weeks. I've done a couple upgrades withing the 4.2 family but never to a new major release. I know the licensing model has changed a bit in this release and have some concerns as to whether or not...
  7. Mortigan

    Outcalling question

    Is it possible to setup an outcall to not require the user to enter the mailbox and password upon receiving the outcall? I'm been trying to setup the phone numbers as "Trusted Numbers" but I dont think the CLID is being recognized since the system is calling out, not vice-versa. Does anyone...
  8. Mortigan

    IP Office 500 and XO SIP line

    Hey guys, I'm trying to add an XO SIP line into my system but I'm unable to get the line working. I can't seem to make or receive calls with the current setup. I'm running IPO 4.2(17) and Manager 6.2(17). I'm going to attach a trace from a outgoing call attempt, maybe someone here can see...
  9. Mortigan

    Default directory view on IP 500 4.2(17)

    I wanted to know if it is possible to modify the default directory view for my IPO 500 running 4.2(17). Currently when a user goes into the directory the phone requires that they select from "Index, Group, or Extrn". When index or group is selected the user has to begin dialing a name, I'd...
  10. Mortigan

    VM Pro initiate call to Hunt Group

    Hey all, I kind of hijacked someone elses thread when posting this before so I'm going to make a new topic. I'm trying to configure a setup where when a voicemail is left in a certain mailbox, a call is sent out to a Hunt Group with a pre-recorded message. Example: Caller leaves message in...
  11. Mortigan

    Music on Hold while hunt group alerts

    Could anyone help me setting up a hunt group to play MoH while the callers wait to be answered? Currently when a caller enters a hunt group they hear alert ringing rather than MoH, I have the source set correctly but I'm wondering if I need to configure how the Hunt Group alerts the members of...
  12. Mortigan

    Hold reminder ringback

    Is there any way to modify the parameters of the hold reminder? By default it simply rings continuously once the reminder timer has been met. Is there any way to change the hold reminder to only beep twice or something more typical and/or less annoying? This has been bothering me for a long...
  13. Mortigan

    Simple question

    I'm sure this is so simple that I'm going to feel like a moron once I get it worked out. How to I have the Voicemail / breakout 0 direct to my VM Pro Autoattend module? I can't have it directly target VM:Autoattend as it only seems to allow extensions. Could anyone possibly shed some light on...
  14. Mortigan

    Hunt group calls ringing second appearance

    I have a scenario that I'm trying to create a solution for. I'm trying to configure some of my hunt groups to ring members of the group on a second appearance if they are already on an active call. This would at least give them the option to take the call if no one else was still in the office...
  15. Mortigan

    IMS lcense error trying to use VM to email

    I'm trying to setup the Voicemail to email function and when I test my settings in the IP Office Voicemail Control Panel app I get an error returned that states "An Invalid license key value 0 has been entered for Integrated Messaging System". I'm only trying to use SMTP email and have created...
  16. Mortigan

    Headset memory?

    Is there a way to make all calls answered go to the headset rather than the speakerphone by default? I used to be able to configure this on Polycom phones with a setting called "Headset Memory" but I cant find anything similar in the avaya phones. I'm using 46xx and 56xx series IP phones...
  17. Mortigan

    VCM Comfort Noise settings

    I'm having some issues with external calls and the level of background noise. Basically when I'm on external calls there are times when the background noise cuts out and leads the users to think that their calls have dropped. The calls are NOT actually dropping, there seems to be some sort of...
  18. Mortigan

    Identifying base extensions

    I have a feeling this is going to be simple but I cannot find any documentation online and can't seem to figure it out on my own. I'm trying to get organize phones on desks and I want everyone to have the correct base extension at their desks. I have simply been deploying phones as necessary...
  19. Mortigan

    Dial by name - One user not working

    It's just been brought to my attention that one user is not able to get Dial by Name calls. I just tested and confirmed that when entering her name at the prompt it does not find her. Does anyone know of any reasons why this might happen? Thanks. Joe
  20. Mortigan

    Hunt group overflow question

    Hello, I'm trying to configure one of my Hunt Groups to continue ringing the primary members of the Hunt Group even after it overflows to the next group. Basically, I want a caller to enter HUNTGRP1, system rings HUNTGRP1 members for 10 seconds, then expands out the ringing to include the...

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