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Hello team. I have a BCM50 site where an electricity issue or thunder ( happened during a storm) fried the power connector and the all the plastic of the power jack melted. Anyone tried to replace the power jack with an market available one or using from another BCM50 or expansion chassis? thank...

Hello team members. Can anyone confirm of IPO TAPI is compatible with Windows 11 pro or not? thank you Nikos

Hello Team. I have a requirement from a customer that needs to add mobility to IP Office at a small site. I have used many times the D100 base station with the D160 wireless handset but never more than one per installation. Documentation says that up to 4 D100 can be installed on the same...

Hello Team! On a BCM400 release 4.0 i run out of signalling channels. I see 54 out of 59 being used. In order to avoid the 5/3 split ( i have PRI30 on bus 7) if i add another 2 PEC cards will this increase the available signalling channels? thanks Nikos

Team hello I know this is an ongoing pain with the TAPI & CTE but maybe someone had an update in order to use the BCM TSP / TAPI on WINDOWS 10 PRO 64 BIT machine? There is a client that has a small ordering shop and uses special software so the software vendor needs to get the calling number in...

Hello team. I am about to install TAPI on a WIN10 PRO 64 BIT machine in order to allow the caller id pickup from a commercial application that the customer is installing. The software vendor has his software installed on the WIN10 PRO 64 BIT machine and asks for TAPI interface so they can see...

Hello team. I have a customer that is seeking to record BCM internal users along with other analog users and he is going to ask for a voice recorder via a tender. He asked me about the specifications that the recorder should comply with in order to record the BCM digital users. What is the...

Hello Team I have issues with my BEM. How is possible to do a fresh clean installation of BEM? Thank you Nikos

Hello Team I have a BCM50R6 working with it now and i try to update to latest SU by using a usb stick. it is formatted FAT32, and when inserting the usb stick on the machine it reboots. I tried 3 different usb sticks with same results. any ideas? I am trying to do a software update by usb as my...

Hello Team. A customer is asking how is possible to call an internal user by pressing the stored key on his 1616i while the user is already on another call. This user - 1616i is the manager and has some users stored on his 1616i set keys. He wants to be able to call the user even in the...

Hello Team on a BCM50R6 the RCC admin user cannot access the admin page returning error that user or password is wrong. A reporting standard user is being accepted. Any idea to reset the admin account or create another admin account? RCC IVR passes ok all green. thank you Nikos

Hello team members. I have an issue with an IP0500V2 9.0.12 where when i hit *17 i cannot hear anything on voicemail , also same applies with trying to login to first auto attendant by pressing * 8101. Any ideas? thanks Nikos

Hello Team On a BCM450R6 Callpilot stopped and refuses to start. Rebooting the system does not fix the issue. The error is critical and as resolution is proposed to do a L2 reset and install the latest SU. Any suggestions? I managed to get a full backup. Nikos

Hello Team. I am connected over VPN to an IPO500V2 11.1.2.1 that is based somewhere in USA. I am based on Greece using the 3.24.0.84.19 Avaya workplace client that is registered OK in IPO. When trying to make any call i get the error Unexpected error Codec Mismatch. i changed from IPO side the...

Hello Team Members. Can anyone advise what is the limit of calls that can be stored on a RCC machine getting real time and historical calls from a BCM50R6 Call Center? thanks in advance Nikos

Hello Team. today i got the IPO Avaya Softphone License in order to setup a user to use his macbook for basic telephony. I need some help with the steps needed to complete the task. the license is already installed on IPO 11.1.1.1 and the Avaya Workplace application already installed on the...

Hello Team. I need your help. I need to send an auto attendant option to an external number BUT the other number to be able to see a specific DDI number instead the main PRI pilot number. I can do it by enabling an i2050 or an set and permanent forward this set to the destination number while...

Hello Team. i need your help. I am trying to upgrade an IPO from 9.0.12 to 11.0.4.7 The steps i did is to create the PLDS file by activating the LACS , i added the 11 before the system ID number and i got my XML file. I uploaded the XML file via manager by selecting PLDS license and looks stored...

Hello Team !! Could someone advice what is the best option to take an old lab system ( no any programming to save ) from release 3.5 to 4.0? I remember there was need to update the BFT bios before the upgrade from 3.x to 4.0. There is nothing to save as it is a lab system so plugging a BCM 4.0...

Hello Team. Can anyone confirm if the latest softphone 2050 , 2050 IP Softphone for Windows PC Release 4.4 Service Pack 9 is compatible with BCM400 release 4.0 ? the issue i face it that although it gets registered OK there is no audio at all. Any ideas? I cannot use the 2.0 version due to the...