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  • Users: Landontod
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  1. Landontod

    Time Incorrect Only on Scheduled Reports

    I currently have an issue when I run a report that is capturing when an employee is reporting late to work. When I run the report in report studio the time is correct; however, when I schedule that same report to run it is not. Example Not scheduled Name Date Start Time Joe...
  2. Landontod

    Report - Tracking Outbound Calls

    Does anyone know of a historical report or the fields for a custom report to track down the following scenario. Scenario - Agents are direct dialing internal CDNS to dump calls; however, certain CDNs transfers are appropriate but are known. I have tried looking at the detailed call canned...

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