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  • Users: WkshIT
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  1. WkshIT

    200ICP ACD

    Is it possible to configure an option for callers in an ACD queue to opt out without waiting for the timeout to send them to voice mail? If so, how, and how would the caller initiate the opt out? Thanks in advance for any help.
  2. WkshIT

    200ICP Ring Group

    In the Mitel documentation accessible from the HTTP/Java interface into our 200ICP, I see references to ring groups. I'm unable to figure out how to create a hunt group as a ring group. Can anyone tell me how to make that option available? Also, I have one access code on the system that shows...

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