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  • Users: rm81
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  1. rm81

    D100 looses sync to IPO over VPN

    Hi Guys, Has anyone had issues with the D100 bases loosing sync with the IP500 v2's on the latest 9.1.7.163 release. My scenario has multiple D100 (latest firmware applied) with D160's connecting back to head office over a VPN link and periodically the phones loose sync with the IPO.... each...
  2. rm81

    Voicemail pro not handling inbound calls on SIP

    Hello All Currently have an issue on and ip500v2 with voicemail pro Ip500v2:9.1.700.163 with VCM 32 VMPRO:9.1.7.5 Handsets on site 54 series and D100 dects at a remote site connected via a vpn The system has multiple ISDN 2 connections and a Gamma Converged SIP connection Incoming and...
  3. rm81

    D100 Dect loosing configuration server ip

    Hello guys. I have just installed a d100 solution at a clients remote site The Dect phones connect back to head office via a VPN. Head office has installed a 500 v2 running the latest 9.1.7 release. All licensing In place. The issue is that the d100 looses the configuration server ip...
  4. rm81

    9.1 Resiliency and licensing Question

    Hi Guys, Hopefully a simple one. My Scenario is this. Currently deployed Server edition installed and running on 9.1 on Gamma SIP, customer wishes for resiliency Additional server to be installed with fall-back SIP trunks and portwell CAD. The documentation states that all licenses are held...
  5. rm81

    Echo over Sip calls to POTS handsets IP Office 7.0(36)

    Hi Guys, I'm looking for some help with an issue i appear to have hit a brick wall with. System setup: SW: 7.0(36) Controller: Ip500 V2 Peripherals: VCM64,COMBO621/ATM4, x 2 Phone 30 V2's,x1 DS8 Handsets: 60 ATL berkshire analogue handsets x14 digital handsets x1 56 series IP handset (remote...
  6. rm81

    VMPRO 7.0(19) multiple instances of the same VM message

    HI All, We have a client with a voicemail pro 7.0(19) who has reported recently since the upgrade of their system which is now on 7.0(12) and VMPRO 7.0(19)that users across the 3 sites on the SCN are recieving multiple copies of the same voicemail message. (Basic description of site layout...
  7. rm81

    Handets ringing after call picked up on ATM combo

    Hi guys, Im having a problem with an IPO v2 controller (7.0(5) running x2 combo atm cards, the customer has two buildings with x2 bt lines running into each sepperate line group id configured for lines on both trunks with redundant trunks set as out of service In one of the buildings when a...
  8. rm81

    Ip Office VLAN configuration

    Hi Everyone, Shortly we will be implementing a change for an existing customer the scenario is as follows.As we're relatively new to installing these on Vlans I was hoping you could provided some advice on the implementation as I havent yet installed an IPO on a VLAN so am very green on this...
  9. rm81

    Dect R4 base station sync/signal issues

    HI everyone, We recently installed a dect R4 system with 4 base stations 1 internal master and 3 externally housed bases with 3720 dect handsets connecting back to an IP500 V2 running on software level 6.0(18) The solution has been running fine for over a month however yesterday the client...
  10. rm81

    Embedded voicemail Ip500 V2

    Hi Everyone, Hopefully a simple question, we have an upcoming installation where the client has asked if it would be possible on DDI calls that if not answered the call hits the end users mailbox (simple enough)however they require that internal calls if not answered do not hit voicemail. The...
  11. rm81

    Analogue Extn port lockup on phone 8

    Hello all, I have a customer with an IP500 on v 5.0(18) they have a machine located in a workshop which is accessed via modem (siemens TSA 2)connected directly to the unit and patched via structured cabling back to the main comms room, inturn this is connected to an analogue extn port on the...
  12. rm81

    Music on Hold not playing on IP500

    Hello All, Thanks in advance for taking the time to read this post. I have a system IP500 V1 on 4.2 (17)we recently applied a WAV file (format is PCM 8Khz 16-bit mono 60 seconds long labelled as "holdmusic")applied to manager directory (c:/program files/Avaya/Ipoffice/Manager.)with the relevant...
  13. rm81

    IP 412 remote access issues connecting to manager

    Hello everyone thanks for taking the time to read this, We have a customer running a IPO 412 on software level 4.1(9)running on ISDN30. The issue i'm having is that when attempting to connect remotely(Spare DDI used for remote dial in) the dial up connection succesfully connects,the IPO office...
  14. rm81

    Loss of speaker ability on 5410/5402 handsets

    Hi all, Firstly thanks for taking the time to read this and know in advance any help is greatly appreciated. The problem i have is that i have a customer running an IP406 (4.2(17) with 5402 and 5410 handsets, the customer advises that on 5410's and the 02's that the speaker phone only works...
  15. rm81

    Problems connecting to 406 running 4.2(17) using 6.2(17) manager

    Hello everybody, I've recetly upgraded a customers 406 ds to 4.2(17)along with upgrading to the latest vmpro. As part of the upgrade i also upgraded the manager, however since the upgrade i cannot access the system via our isdn pc, i have upgraded our manager to 6.2(17)when i browse for the...
  16. rm81

    Ip500 Embedded voicemail issues

    Hello everyone, I've had a bit of an on-going problem with an ip office 4.2(14) running embedded voicemail. The problem is that a couple of months after installation the user started experiencing difficulties with voicemail collect for a generic collective huntgroup mailbox, customer uses *59...
  17. rm81

    IP406 V2 Upgrade

    Hi Everyone I'm new to the tech tips forum. I have an IP 406 v2(DS)pcs 7 running version 3.0(59)IP400 ds module v2 2 off, the customer wishes to upgrade from 3.0(59) to 4.2(14). using a mixture of 5402,5410,5420 handsets. The customer is using soft console v 3.1.12 along with vmpro client...

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