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I have (2) quad MSDL PRI Gateway NTDW70AAE5 cards with (2) dual D channel daughter boards each. Each PRI Gateway has (3) working PRIs however, I cannot seem to get the 4th channel on both these cards to light up on the 4th channel led. There is no led indication at all for the 4th PRI whether...

I printed out LD 21 LDN and it appears as the amount of DID digits is (7) coming from the carrier. How is it that when you trace a call that the full (10) digit number appears in the call information, meaning the local area code is included. Is that put back in from another config setting? I'm...

Hi guys, I have been working on this puzzle for quite some time and searched all through this great site. Can you help explain/answer some of these questions? I have an older Nice Recorder recording analog tapped phones but I also have the licenses to record (5) VoIP sessions. I have not been...

Sorry guys, I have searched the forum and this gets very confusing CNDA/DNDA, CNDA/DNDD, etc. I have the wireless phones that emulate the Model 2616 phones. They all have CNDA, DNDD and TDD. They have Code C extension assigned to Key 6 as SCR XXXXX. They can see who is calling the Code C...

I have an older Call Manager Express (4.1) and I have updated some name changes on individual 7941 phones but I can't seem to get the 7914 module to update the name changes at the reception's 7961 phone. There are DNs that act like BLF but I can't seem to find them under "PHONES". I see the...

Good morning, I have an issue going on where (1) PRI will not provide audio back on an incoming call. It seems to be random channels, like 1, 2, 4 and 5. I have disabled and re-enabled this PRI without any change, depending on what channel I hit I do not receive audio back. I opened a ticket...

Did anyone else get a letter from AT&T regarding PRI services and the end of sales AND end of service and support for voice PRI services? I haven't contacted our account manager yet but I'm shocked that they are just dropping PRI service and support (if I read this correctly). This just doesn't...

Hi guys, I have an older Cisco Unity Express Version 2.2 The call history reports were showing international calls on all of our FXO ports, sometimes just keeping all of them locked up. These international FXO calls lasted for sometimes 11 hours, yet no bills from our long distance provider? (I...

We have a CS1000E release 5.5 with NTDU14/15 MG1000 chassis and a 1005r Call Pilot server. There was a service issue where all of our DSPs had been disabled in that same chassis. The MGC w/DSP(s) is in slot 0 and the CP MGates 32 cards are in slots 3 & 4. With the service issue we had, no one...

Hi guys, I'm still a little green with the Nortel/Avaya CS1000E and its SMGs but I did a quick search and found nothing in regards to this issue. I have set up some Model 1140E IP phones in a leased office space and they brought in their own loop start POTS lines. I set them up as private...

Hi guys, I did a search and only saw one related thread "Tie Trunks Looped" with one response that they may have been conferenced and not released or call forwarded to 9 and not released. I seem to have too many to blame on conference calls or call forwarding and they are locking up my channels...

thread798-1598751 Not to beat this dead horse but I read this entire thread and I have to agree with PerryPJ. Yes but the call was leaving the switch, CFF and CFO controls whether your call will receive a busy or go out the door The poster's call did leave the PBX and the recording heard...

Hi guys, just purchased (2) Soundstation 2 Nortel digital units because I thought they were supposed to work with Nortel PBX's emulating the Model 2616 phone. I copied/pasted another thread's response on Soundstation 2 compatibility but I'm still confused, will the CS1000E (5.5) work with this...

This board helped myself (and our vendor) solve an intercom solution using Group Call and Auto Answer Activate w/Handsfree Activated. It's a "poor man's" paging/intercom system to multiple phones (Thanks again to whoever helped on that, the name escapes me). In order to get this to work we had...

I have a scenario where we lease space out and they have to provide their own COs interfacing to our CS1000. Before, with our Rolm, the loop start lines were never an issue. Now with the CS1000 the Loop Start COT locks up for 10 minutes (when call forwarded to Call Pilot) and then it finally...

I have a fairly new CS1000E (5.5) install and for our IP phones (1140) we use LLDP with our Cisco switches. Initially we had to set each Cisco port with a series of commands, shut down the port and bring it back up. The IP phone would then reset, find it's DHCP server, config, etc., and boot...

Where can I look in Call Pilot to see why it is removing the caller's (CLID) area code and inserting a 9 in front of the rest of the 7 digit number. I want to set up outdial (call the sender) but local calls CLID is being captured differently than CLID outside of our local area code. And why...

Hi guys, we recently replaced our PBX with the CS1000E and Call Pilot. With our old Rolm Phonemail we used an extension to transfer callers to someone's voicemail box. The Rolm would put the caller on soft hold after transfer is pressed, then the user would dial Phonemail's express message DN...

Hello all, thought I would ask your opinions on upcoming training. We are preparing for our conversion from a 4 cabinet Rolm 9751 to a CS1000E Release 5.5. Two of our remote sites have already cut with MG1000E(s) with WANs back to the main campus core. Although we haven't completely cut yet...

Hi everyone, newbie here. We have just signed the contracts for a Nortel CS1000E/MG1000E/SRG50 solution. My question is; Rolm has Voice Announce, Siemens has Broadcast Send/Rcv, the old Executone IDS 84 had internal page, etc. I have to have this feature for our upcoming installation but I'm...