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Hi, I have a new 5.0 IPO and some 5610SW IP phones. The phones connected directly ( via switch ) to the IPO are working fine but I have a remote site that the phones are coming up as "Unknown IP Handset". I have the 5.0 CD and software running. System status shows the phone and it's extension...

Just wondering if you can block a specific number ANI from calling into the system ? A telemarketing fax machine has been calling 20 times per day to my location and we cannot reach the owner of the line number. So, if ex:888-555-1234 calls in, I'd like to route that number directly to a busy...

Question from a new user: IP500 v4 Can I page ( intercom ) phone to phone like I could on a Merlin or Partner ? I've read through the manual and can't find anything about it. Thanks for your help.

I'm fairly new to the IP Office, setting only one 500 up very basically. Can I dial 4 digits to and from a Merlin or Definity via a T1 with tie trunk emulation ? My application is that I have an existing PBX that I'd like to keep in place for a while and migrate onto the IPO. I've connected...

Another question I can't find the answer to: Is there any reason that I cannot connect IP phones over ethernet switches that are connected via fiber ? I have 2 buildings with limited copper in between. We have extra fiber pairs. Can I connect IP station ports at the IPO to a local ethernet...

I'm brand new to the IP Office and am working on an IP 500. Trying to setup auto line select so the users pick line 7 first, then descending down to 1. It's defaulted to the intercom no matter what I do. I've read the docs, looked at the menus and searched tek-tips but can't find anything. Can...

Hello, I'm having an intermittant problem with a vector that collects 5 digits for an account code and then ques to split. It seems to be failing during busy hours ( complaints rise at busy hours )where the caller, myself testing included, have entered 5 digits and just sit there without being...

I'm very new to the IP Office and have searched for similar threads and can't find anything that says if I can or cannot overhead/loudspeaker page and page speakerphones at the same time. Can I hook an analog port to a paging interface / pagepal device and include it in a telephone paging group...

I have a serial device that sits 288' from a server that it needs to connect to. I've seen a device from Patton that ( claims )extends serial connections up to 5 miles. Has anyone tried this device or something similar ? What about converting the serial to IP and reconverting it back at the...

I have 2 Legends that are UDP'd with a T1 that has only 20 channels because the number of trunks exceeds 80 ( it's in slot 17 ). I'd like to convert the T1's to PRI but the D-channel would be trunk 84. Does the D-channel have to be 24 ? Is there any way to make this work ?

For some reason my reply to my original post seems to have hosed it up. The PRI print is accurate but my comments were that although I wasn't able to ARS access the PRI from the remote Legend, I could dial the remote access code in the main and then pool access code the PRI to dial out.

I have 2 R7 Legends with a point to point T1 that's been working fine. In our main Legend, we just converted the main in/out T1 to PRI. Now the remote Legend cannot make any outbound calls over that new PRI. It's used for all the in/out traffic of both Legends. Inbound DID routes to the remote...

Has anyone connected a Mediant 2000 IP gateway to an older Definity, non-IP version via T1 ? I'm wondering what ISDN settings on the Mediant and the trunk group would be used. Thanks.

Anyone know if you can use an ATL port, maybe the intercom pair, or somehow using an SAA to combine 799 and overhead paging ?

I have a G3i R9.5 with a PRI from AT&T. We would like to continue to send our main number out for outbound calls and restrict the name of our company to "unavailable" or "unknown" or something similar. It has to do with multiple business units. I can change the outbound number via "change isdn...

I'm pretty sure I cannot remotely service observe or even barge in to a call using remote access. True ? Is there any other way, using a third party device even to observe ( listen only ) on active extension calls ?

Hi there, I have DNIS numbers pointing to a DGC group and would like to be able to forward offsite at night. Any work arounds out there ? My only thought would be to setup a phone to match the DNIS numbers, have that phone cover to the DGC during the day and at night manually forward it...

I have a Magix R4 with UDP to offsite locations that was using digit insertion on the UDP route tables to use trunks on a LD T1 to pass calls. We converted the LD T's to PRI and now the UDP doesn't work. I get an intercept message from AT&T saying call cannot be completed. Without a PRI monitor...

Is there anything particular about installing AT&T PRI's on a Magix R4 ? The 2 T's will have their own D-channels and trunk groups and will be used for LD, SDN and Megacom service via DNIS. Is there anything in route patterns or special in the PRI setup other than the standard stuff ? I've...

I need to move a smartjack about 30 feet due to a remodeling job. Any issues you can think of that may cause a problem ? I have a key and laptop and know how to access any menus if needed.