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New to Cisco stuff. I need to monitor a phone that for some reason goes out of service every other day according to Cisco engineers i need a patch (witch we already did) but my boss is not that sure that the patch will fix the problem. so we are looking for a type of software that can ping or...

Hi all, I have this error that I cannot clear. I busy the card and RTS after that only one message I got left I dont have a clue what it is or how to clear it. I have 3300 ICP Call Control 40.1.2.10_SP1 Location | Device | State | Owner | ID |Status...

I use the Firmware kill plid x x x x command to upgrade the firmware in a 4025 that was giving me problems. the command did get execute but after 5 minutes when I try to check other phones every time I execute a command the system respond non-unique match. Any ideas on how I can cancel the...

Hi all, my 3300 ICP Call Control 40.1.2.10_SP1 is showing a major alarm on the web base interface. Group "system defaulted" alarm status ! Major. I run all the commands to check for alarm and the system responds no alarms. I have 2 3300 with resilient. All the system have a green light show...

Hi, I need to FWD my number to a cell phone the trick is if I don't answered the cell phone how I can make my mailbox pick the voice mail instead of the cell phone voice mail. Thanks, I use 3300 Release 4.1 SP2

Hi all, after I did the update I notice I got some boxes that were create years ago and there are no longer in use. I decide to do a clean up but box by box is taking forver as we have over 1000 mail boxes. Did any body know away to export a list with all the mail boxes that show you the las...

Hi All, I have been testing IE9 with the 3300 console and I can't get it to work, it open fine but when I try to go to the menu it gets stuck and not show. We are doing a mayor upgrade to all the computers and IE9 has to be installed. Is anybody running IE9 and if so can you share what I need...

Hi All, I just to have OPS Man, we upgrade our 3300 to Release level 4.2 SP2 active software 10.1.2.16 and ops stop working. Our vendor told us that the system was capable of doing schedule backups as OPS did. The problem that I see is when I try to schedule a job it only let me choose day or...

Hi all, I just to have the outlook plug in 4 for Nupoint and it was working great, I upgrade to Nupoint 14 and try to install the new outlook plug in 6, for some reason is not allowing me to setup the user profile like I did before prior to the update. Plug in install correctly but all the...

Hi All, The vendor and I update the 3300 system to Release level: 4.1 SP2 active software 10.1.2.13 prior to the upgrade I was able to use the move swap command without problems, now I only get Command not supported. Also when I need to modify a name I go to the Users and Devices, found the user...

Hi all, Is there any way to setup a phone with 2 lines? I did the key assignment and i can get the phone to ring on the phone, what i need is to be able to pick the any line dial out and show the number from the line i pick up. E.g. real phone numbers 1001 add key assignment button 2 line...

Courtesy phone: I need to setup a courtesy phone in the lobby, but I need to cut the use time to 3 min. don’t have a clue on how to program the 3 minutes. Thanks,

Hi all, I have CCM server that control my YA consoles, for some reason after a user is put in a queue the longest time that the queue hold is 8 min and then hangs up on the display say put of service. I check on the 3300 on the COS and I increase the time to 600 (maximun for call on hold) I...

Hi All, We recently change some Cisco switches from the model 29xx to the model 35xx, to gain more speed for our internet after that the phones are acting weird, when you talk from site to site sometimes the conversation cut off like if you were talking on a cell phone also voice mail is acting...

Hi, I don’t know if this is possible I have been asked to program a speed dial on all the phones on my work as a speed dial for security, I have different types of phones all over the place (410, 430, 4025, 4050, 5224 IP), what I’m doing right now is a manual User speedcall, I have over 300...