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We have to update a handful of ia770/audix/cmm systems with new greetings. Some are CM 5.2.1 and others are CM 6. I was looking to see if there's a way to import a wav file? Or replace a wav file on the system itself? I see talk about web access which is different than the web...

Hey there, we recently had a Session Manager system setup for us. One thing we couldn't grasp from the training was what is the real difference between an H323 station and a SIP station? It seems that H323 is still managed through ASA, and SIP is through the SM web interface (which honestly...

We have a smaller office that is displaying some "odd" behavor in that no missed calls are showing up in the missed call log. Situation is Both on a 2420 and a 9641. When a call is placed to the station that has a cover path to voicemail, then the call history is not logged under the missed...

We have a need to use a script to remove trunk group members, and re-configure it with other members. It'll be used for a disaster recovery standpoint. I'm somewhat familiar with ossi now, but in ossi I don't see where the members are defined. When I do a change trunk on an existing trunk we...

We have an SFTP backup that is failing because the timeout is 10 seconds. When I log into the server and try to SSH to the backup server from the command line, I see it's taking 24 seconds before the connection is established. The S8400 is the only thing having this latency problem in this...

We're using some Python scripts to get us the alarm display (almdisplay) from CM. We've noticed that we've had alarms in CDOM lately that we probably should have known about (simple things like NTP). Is there an equivalent to almdisplay in the CDOM CLI? I don't see one but perhaps it's a...

Hi there, Looks like Avaya's cleaned up shop on their support site again. I can't find the SIP firmware for the 4600 series IP phones. Specifically the 4621SW. Does someone have this archived on their file servers they're able to share with me? Many thanks!!

We have certain extensions which are being recorded for compliance purposes. We've been asked if those extensions could have an announcement played (e.g. "This call is being recorded or monitored"), or a beep tone every so often. Does such an option exist with the ability for certain...

Hi there, we have a project which requires us to retrieve the "hidden" Native Name field. I know the native name field is f7000ff00, but I'm not sure if there's a command that'll cycle through every station. Similar to ASA's "Export Data" feature. Is there a way through OSSI to cycle through...

Does anyone know if a call to 911 sends out an SNMP trap? We had a scenario yesterday where 911 was called, and routed to our e911 provider. The e911 provider sent an email to the "Emergency Coordinator" group here, but since it's a generic ELIN for a broad location, it wasn't much help in...

We have Modular Messaging 5.2 that's connected to an Exchange back end. We utilize the "Notify Me - Automatic notification rule" to send emails out to the user to notify them they have a voicemail. This is especially useful for hotline extensions where multiple people need to be notified (and...

Hi all, Running Modular Messaging 5.2 with Exchange back end. Is it possible to enable/disable the ports on the MAS remotely? Through WMI or SNMP? Looking to script our outage windows to handle automatic port management. Thanks.

Hi there, another OSSI question. My understanding is that Avaya's SNMP gets its data from OSSI. We are using Nagios to poll our systems for Alarms, and Avaya's SNMP likes to time out a lot. I'd rather poll ossi with telnet if possible. Is there a way to grab major alarms using OSSI? I can view...

Hi there, I'm very new to OSSI, and it's exactly what I'm looking for to script changes. I'm wondering if it's possible to update the Native Name for stations using OSSI and what the field address is? I've tried using terminal ossimt, but couldn't find the field address. Thoughts? Thanks!

Hello, I have to enter in about 30 ip-network-map entries across about 5 Definity systems. Is there a way using ASA, or console, to export these fields so I can import them in another system? This would save me maddening amounts of typing. Thanks!

Hello again... We have a bunch of 9640's and a few 9670's out there, and we have a couple of users who have a wired headset using the "Avaya HIC-1 1202 M" cord, and it doesn't appear to be working. When using the headset on a 96xx, you can hear but you can't be heard when you talk. To verify...

Hey everyone, I am trying to setup a couple different new computers with ASA, but hate to manually type in our 15 sites for each PC. Is there a registry setting, or .ini file that houses this information that I can copy to the other machines? ASA 5.0.11 Thanks!

Hello everyone. I saw in the FAQ that there was a document on how to Install/Move a CLAN (FAQ ID 5454), but I didn't see one for the MedPro. I am installing a couple of MedPros (both TN 2302 and TN 2602) and moving some this Thursday and was looking for a similar doc write up on how to do...

Hello all, I'm a bit confused with the 46xxsettings file when it comes to setting up the screensaver and background image for the 96xx phones - specifically the 9640G. I have used the Avaya one-X Deskphone USB Companion tool to resize the photo to the appropriate size, and I set the settings...

Hello, We have 2 PBXs, which are running DCS over IP with the use of 2 MedPros. We also have Modular Messaging 4.0. We are running into a situation where we have 2 extensions associated to 1 mailbox. They are 61000 on PBX A and 51000 on PBX B. Since these 2 stations are not on the same PBX...