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  • Users: pluto1415
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  1. pluto1415

    How to count UM seats?

    Right now we have a BCM50 with 20 Unified Messaging seats. We have some people that need to record calls, some who need Message Forwarding and some who need both. Right now we only use 2 Class of Service, one for people who need neither and one for people who need either/both. What I need to...
  2. pluto1415

    Call Recording & Message Forwarding

    Right now we have a BCM50 with 20 Unified Messaging seats. We have some people that need to record calls, some who need Message Forwarding and some who need both. Right now we only use 2 Class of Service, one for people who need neither and one for people who need either/both. What I need to...
  3. pluto1415

    Write Nulls to Text file

    I've got an excel spreadsheet that will contain data in up to 3 columns. If column A is populated, then either column B or column C (or both) will also be populated. If A is empty then B&C are by definition empty (even if someone makes a mistake and enters stuff there) A is a date, B&C are...
  4. pluto1415

    Find Last Cell (with a twist)

    I've got an Excel spreadsheet (designed by an outside source - I cannot change it's formatting) that basically has a bunch of header rows (23), a couple empty rows, then rows of data (anywhere from 2 - 5000), a couple more empty rows, then a couple footer rows. What I need to do is start at A26...
  5. pluto1415

    Phones won't place one specific LD call?

    We have an international partner in Switzerland. If one of my users (located in Luxembourg) calls them from his VOIP phone (connected to our BCM here in the US), all is good. If my CEO (who is here in the US) tries to dial them, the line just stays "dead" for about 20 seconds, then goes to...
  6. pluto1415

    Record Conference Call

    So, I've figured out the call recording with F989 and we've used it successfully. The problem starts when we try to record a conference call. We get both parties on the phone, then press F989 and the display says 'no call' and nothing records. Any ideas?
  7. pluto1415

    Can't Leave Message?

    We have a BCM50 and Call pilot. I've got one IP user in another state. When this user calls into another extension and attempts to leave a voice mail, it usually does not save that voicemail. I just had him call me and go to voicemail. While he was leaving the message my MWI blinked as did...
  8. pluto1415

    Message Forwarding

    I'm trying to get Message Forwarding set up here - we have a BMC50. I've got it enabled and the voice mails show up in my email on my phone (which is what I want) - but the red indicator light never turns off on my desk phone - even after I've played and deleted the message from my inbox. Any...
  9. pluto1415

    Merge to Word - 1 document

    I have a VB module that runs a query, populates a table, then populates a 1 page word document. I can make it create as many letters as there are records in my table, but my users want this to be 1 big document, with 1 page per row. So, if my table has 207 rows, I should get 1 document with...
  10. pluto1415

    2003 AND 2007 Reference Libraries

    Right now my computer has Office 2007, but 90% of our users still have 2003 and probably won't be upgraded for 6 months or so. I'm writing code that they will need to execute on their machines. Every time I open the module on my machine, it sets the references to Microsoft XX 12 Object Library...
  11. pluto1415

    Desktop Messaging

    We have a new(ish) BMC50. From what I understand, the Desktop Messaging allows us the ability to get voice mails in our Outlook, and therefore on the mobile devices that also have our email. We have been told this only works when Desktop Messaging is installed on our PC's and we are logged...
  12. pluto1415

    DND Questions

    We have a BCM 50. When my users press the DND button, it rings directly to the receptionist. This is not what I want to happen. If someone puts their phone on DND, I'd like the phone to go to voice mail.
  13. pluto1415

    Removing criteria causes error?

    I've got the following SQL statement (not written by me, just inherited) that works correctly. Unfortunately, now I need to remove the requirement that i.attr3209='Active' as we'd like to see all, not just the active ones. When I comment out the 2nd occurrence of i.attr3209='Active', SQL...
  14. pluto1415

    Blank email message attachment

    Last week (7/28) we applied a hub transport rule that appends a legal disclaimer to all emails that go outside our domain. Since then, at least 2 of our users have started having issues with our email faxing (Concord Fax). Currently the users open a .pdf in Acrobat, then choose File-Send...
  15. pluto1415

    Password Protected Document Problem

    I have code that opens MS Word documents (as necessary) and merges them from an Access query. It then closes document 1 and moves to document 2, 3, etc... We've come across a reason to password protect all the documents. I've managed to write the code that passes the password and opens the...
  16. pluto1415

    File Access Question

    Not sure where to ask this one, but you guys have been EXTREMELY helpful in the past so I thought I'd start here. I've got an Access DB, that runs some queries and some VBA and merges about 25 files on-demand for me. Those files that it merges are MSWord documents that are stored on a network...
  17. pluto1415

    Change Date Formats

    We're using SQL 2005 - we're in the U.S.A. One of the many reports we generate needs to be exported to Excel and emailed to a company in England. They have requested that the dates in their report be in the dd/mm/yyyy format (as opposed to mm/dd/yyyy). I cannot figure out how to change this...
  18. pluto1415

    Variable Procedure Name

    I've got a procedure that calls another procedure - currently called OpenMergedDocs() OpenMergedDocs() calls individually named merge functions for specific documents - ie OpenDoc1, OpenDoc2, OpenDoc3, (up to 25). It works perfectly. Now what I need to do is make a separate OpenMergedDocs()...
  19. pluto1415

    Progress Monitor

    Thanks to lots of help from the great people here, I've got an access DB with a "master" form. When the DB is opened, the master form opens - the user enters a case number and 25 different documents are generated (data from Access goes to word templates) and all are saved to a specific...
  20. pluto1415

    Mail Merge

    Thanks to help from here, I have a Mail Merge from Access that works fairly well, but I'd like to refine it even further. Right now I have a contract in MS Word that needs to get data from Access. It needs to merge signature lines (or signature blocks or even half pages of text) for 3...

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