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Having a problem with an IPO 500... I have 2 DS-8 boards, and 2 Legacy boards, each with an ATM-4. When I boot up, in SSA I see the two ATM4's and the two DS-8's, but in Manager, no lines appear on the "Lines" form. I have tried swapping which module bay the cards are in, (3&4 with 1&2)...

Hello! I am trying to configure a product called a FaxFinder by MultiTech on my Norstar MICS. The way this product is supposed to work is as follows: A block of (40) DID's are pointed to my MICS over the PRI. These 40 DID's are pointed to two DN's on an Analog Station Module, and these two...

Is there any way to cancel a system reboot when free after you have set this? I know I can just leave a phone off the hook to keep the system busy, but I want to cancel this request. Can anyone help? Thanks, Jon

We just installed an IPOffice with ~120 stations, and none of the 5420 sets display the caller ID info next to the Call Appearance buttons when the caller is placed on hold. We then tested this on our in-shop IPO on an older VOIP set, and it worked fine. Is this a firmware issue, something...

Is there a way to cancel a wakeup call? In 'display display-messages auto-wakeup-dn-dst', there is the message 'Wakeup Request Cancelled', so I would assume it's possible, but there seems to be no label for this in the button programming... Is it done by a certain keystroke in the wakeup call...

Some of our users are experiencing noise on the line when making (not usually receiving) off-campus calls. It *never* happens when it is from another station on the KSU. The noise will sometimes be a strong echo that only the user here hears (the other party does not hear it), or a 'dead...

We are planning on upgrading our MICS 4.1 with an additional station module, and as previously suggested on this board, we are planning to shut down the system before plugging in the new module. What is the proper procedure for shutting down the system? Do I just pull the plug, or is there a...

We are having strange problems with a new user's voicemail box being unable to accept messages. When called, the phone fwds to voicemail, then says "Mailbox Full". There are no messages in the box, and when I login to FEAT 981 and do a 'Send Message' to the box, it accepts it with no...

Our company is expanding, and needs to install an additional 0x16 module (we already have one, and are adding a second) into our 0x32 MICS 4.1 system. I have done enough research to know that we have a 6-port fiber expansion card with 5 ports availible, so that part won't be an issue. I have...

I have a strange problem with a Norstar M7208 phone here, hopefully someone can help me!! Occasionally, my phone will operate such that I can't hear callers, and they can't hear me. Also I can't hear a dialtone. However, I do get "battery" meaning I can hear myself through the...