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I have a certificate expiring next month on our SBCE 8.1.1 with an EMS HA pair configuration. We have generated the CSR and installed the new cert on the client and server profiles. I have been instructed I need to restart the application on each HA pair to have the certificate applied. Is this...

we are closing an office that has an ESS server with a g-450 media gateway. I am good with the steps to uninstall the media gateway but not sure of all the sequential steps to remove the ESS server. I know I have to disable the ESS cluster before I can remove it but are there other steps...

I need to find and download the latest VMware to patch our current version 6.5.0 Update 2 Build 10719125 and Update 3 Build 16576891 on our CM servers as this version has known security vulnerabilities. Any assistance is appreciated.

We are running VMware 6.5.0 update 2 (Build 10719125) and update 3 (Build 16576891) on our Dell servers for CM, SM & SMGR. These versions have known vulnerabilities and I need to find the correct VMware versions so I can patch the servers.

I am lookin to update our VMWare version 6.5.0 update 2 to address the recent vulnerability identified by CISA. Where do I access the correct VMWare version.

We recently updated our Cisco switches, routers and firewalls and I discovered that the Entity Link monitoring between our ASM-1 and ASM-2 servers are down to CM with a 408 Request Timeout. I tried to deny and and accept new service on the links but no result. I can ping between the CM and ASM...

I have a minor alarm showing failure 1649 power supply and fan unit 1538. Power supply on right side of cabinet shows alarm and I checked the back of the cabinet and the fan unit is running in that cabinet. When I run a test environment for cabinet 3 it shows both the 03A00 and 03A15 power...

We are on CM 8.1.3 on Dell R640 Avaya servers (VMWareEXSi 6.5) and have a failed drive (600GB, SAS 12 GB, 10K) in slot 2. We are not currently under an Avaya support agreement and want to know if we can source and replace this drive or does it have a customized configuration?

I am trying to perform a fresh reload ASA 6.0 to a Windows 10 PC and receive error "Site Administration is currently running. Please close the application" Any suggestion to resolve this issue?

I need to renew certs on my primary and secondary Session Manager servers running 8.1.3 that are expiring in 60 days. I have received conflicting information how to correctly renew the certs. I have the following questions: 1. After renewing the certs I need to reboot each server. Do I have to...

We lost power to our primary SMGR at our main location. The secondary SMGR at our remote data center is up but is in standby mode and I cannot make administrative changes to our secondary Session Manager. On the main page everything is greyed out except Inventory and Geo-Redundancy. Avaya says...

We are running CM 7.01.0.532-24515 (SP # 3) and need to update to 7.01.0.532.0-2588 (SP # 5). After unpacking the new patch do you deactivate the current version or apply over it?

We are running CM version 7.01.0.532-24515. Avaya recently released a SSP & KSP 7. PCN states that patch 25925 must be activated prior to applying the SSP & KSP 7. Does that mean that patch 25925 gets applied over 24515 FP3 as a patch overwrite before applying the SSP & KSP #7? There is also...

I have uses that recently upgraded to IOS 13 on their Iphones using the Equinox app using EC500. When they try to dial feature name extensions the calls is being rejected by their service providers T-Mobile and Verizon. Any one experiencing this issue?

We need to upgrade an HA pair SBC from version 7.2.2.0 to 7.2.2.2 and apply a hotfix to correct the Blacklist feature that is not working. Avaya documentation states to upgrade the EMS server first, then the HA pairs and repeat the process for the hotfix. My questions are as follows: (1) how...

We are running an HA Avaya SBCE on version 7.2.2. We have added IP addresses to the Blacklist and need to confirm if a restart of the application is required.

We back up our ESS/LSP System Platforms to remote a SFTP server. We recently had a failure from one of our locations. The backup log showed successful but there was no remote destination address in the log. When a backup is scheduled does it automatically place it locally if the remote fails?

I have battling a problem with remote SIP phones correctly sending out the correct telephone number (ELIN) for E911. We are using the following: Remote SIP phone on 9641G Session Manager 6.3 Communication Mgr 6.3 Redsky E911 Manager 6.5.2 Remote SIP phones get their firware and 46XX settings...

I want to upgrade our CM 6.3 servers to the most current service packs which because of their file size require a DVD to be loaded to the server. What is the proper procedure to complete the upgrade without deleting CM, BSM and other application templates?

Avaya just released System Platform 3.6.7 which is an ISO file at 1.4 GB in size. I have not been able to upload the file from the System Platform web console upload page due to the ISO file format. Avaya documentation states it must be burned to a CD to reboot the server to apply. Does this...